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Cleo R
1 reviews | Active since Mar 2023
24 Oct 2024, 16:13
Customer Service training is required.
I recieved a great recommendation to use Ooba but the service recieved, disappointing to say the least. Not a single question posed was answered, I was sent me pre authorization and that was it. I had follow questions and questions while we awaited the assessors feedback and nothing.
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Replies (3)0
Replies (3)
ooba Home Loans's replyOfficial
24 Oct 2024, 17:15Hi Cleo, Thank you for sharing your feedback. We're sorry to hear about your experience and that it didn’t meet your expectations. As per our phone conversation, we have looked into this matter and resolved it as quickly as possible. We strive to provide clear communication and support throughout the process, and it seems we missed the mark this time. Your concerns are important to us, and we appreciate you bringing them to our attention. Please feel free to reach out if you have any further questions or need assistance. We're here to help!
ooba Home Loans's reply24 Oct 2024, 17:15
Official
Hi Cleo, Thank you for sharing your feedback. We're sorry to hear about your experience and that it didn’t meet your expectations. As per our phone conversation, we have looked into this matter and resolved it as quickly as possible. We strive to provide clear communication and support throughout the process, and it seems we missed the mark this time. Your concerns are important to us, and we appreciate you bringing them to our attention. Please feel free to reach out if you have any further questions or need assistance. We're here to help!
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Cleo R's updateReviewer Update
31 Oct 2024, 11:06Thank you to Chelsey Smith-Lewis wjo quickly changed a bad service to an impeccable experience. Chelsey went out of her way to answer every question I had, brought clarity on all my uncer*****y and had so much patience through it all. Great change over Ooba and Chelsey!
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Cleo R's update31 Oct 2024, 11:06
Reviewer Update
Thank you to Chelsey Smith-Lewis wjo quickly changed a bad service to an impeccable experience. Chelsey went out of her way to answer every question I had, brought clarity on all my uncer*****y and had so much patience through it all. Great change over Ooba and Chelsey!
ooba Home Loans's replyOfficial
31 Oct 2024, 14:25Hi Cleo. Thank you for sharing your experience! We're so glad Chelsey Smith-Lewis could turn things around and provide you with such attentive and thorough support. Her dedication to answering all your questions and ensuring clarity through every step truly speaks to her commitment. We're thrilled she made your experience with Ooba a positive one—thank you for choosing us, and for recognizing Chelsey's excellent service!
ooba Home Loans's reply31 Oct 2024, 14:25
Official
Hi Cleo. Thank you for sharing your experience! We're so glad Chelsey Smith-Lewis could turn things around and provide you with such attentive and thorough support. Her dedication to answering all your questions and ensuring clarity through every step truly speaks to her commitment. We're thrilled she made your experience with Ooba a positive one—thank you for choosing us, and for recognizing Chelsey's excellent service!