CANCELLED POLICY

I am extremely disappointed with the ongoing handling of this matter.

Our building insurance policy, OOBA***, was cancelled approximately four months ago. We received both the cancellation confirmation email and cancellation letter confirming that the policy had been cancelled.

Despite this, you are still debiting our bank account every month for a policy that has already been cancelled.

This is completely unacceptable. We cannot continue incurring bank charges for debit order reversals every month due to an administrative error on your side.

I require the following to be attended to urgently:

Immediately stop all future debit orders against our account relating to policy OOBA***. 1.Confirm in writing that the policy is fully cancelled and that no further amounts will be deducted. 2.Investigate why the debit order has continued despite the cancellation being processed four months ago. 3. Provide written confirmation once the debit order has been permanently stopped. Please treat this as a formal complaint and escalate it to the relevant complaints/compliance department if necessary.

I have already provided the required cancellation instruction and received confirmation of the cancellation, so I should not have to repeatedly contact you to stop a policy that no longer exists. Please treat this as a formal complaint and escalate it to the relevant complaints/compliance department if necessary.

I have already provided the required cancellation instruction and received confirmation of the cancellation, so I should not have to repeatedly contact you to stop a policy that no longer exists.

Please resolve this matter urgently and confirm the outcome in writing. I have already provided the required cancellation instruction and received confirmation of the cancellation, so I should not have to repeatedly contact you to stop a policy that no longer exists. Please resolve this matter urgently and confirm the outcome in writing