Building insurance claim : more than 3 weeks no answer!

<p>I have lodged an calim when they broke into my house and damaged the window and burglar bars. I reported the case on the case on the 30th May 2016. Ooba uses Hollard to handle the claim, i received a claim number 933909 on the 31st of May. I made it clear that i need it urgently looked at, as i have a broken window and burglar bars leaving me exposed. They ignored this and never contacted me on the 13 th May i contacted them and requested feedback . They infored me that the assessor still has to come out and they thought he has done this....how pathetic that they dont follw up. The assessor eventauly came on the 14th. I waited untill the 17th and still had no communication from Hollard if the calim has been approved. i then phoned Hollard again to find out that they have not received the assessment....again why are they not follwing up. To day is the 21st of May and still i have no confirmation if the calim is approved. The lady i am dealing with at hollard (1call) is Bronwyn.</p>