Bond Originator (Ragiema Khan) - a true asset to Ooba: Outstanding Service!

Embarking on a house buying journey can be very exciting, but quite demanding and overwhelming at times. This is drastically increased when facing a worldly pandemic such as Covid19 where business staff and hours are greatly reduced and services are not as prompt as it would be under normal conditions.

As first-time buyers not having the necessary experience or in-depth property knowledge can leave one extremely anxious especially when you are purchasing a property during a stressed economy where there are uncer*****ies arising in businesses and our daily lives.

Fortunately, we’ve been working alongside Ooba prior to purchasing a house as they supported us through the journey with our pre-qualification certificates where we can confidently know what we are capable off and go into the property market with confidence.

In the midst of Covid19 we found our dream home and even more so a bond originator who we hold in high regard and would recommend to any individual or business looking at purchasing a property whether for commercial or private use. Her (Ragiema Khan’s) proactive and hands-on approach, timeous communication and frequent interactions between the necessary stakeholders involved i.e. us as the buyers; engaging with the different banking institutions etc. to drive our application forward has been outstanding. She fulfils her role with diligence and drive which makes her a great asset to companies such as Ooba as she definitely contributes to the continuing growth of the company – by delivering such remarkable service for the company she not only satisfies her immediate customers needs, but through word of mouth we will definitely recommend using Ooba with someone like Ragiema on board.

Buying a house is a long-term commitment and as first-time buyers we had many questions to ensure we are making the right decisions that is suitable to our current situation and compliments our future requirements (i.e. obtaining bank approval and deciding which banking institution speaks to our requirements; reviewing interests’ rates and negotiating where need be on our portfolio etc.).

Ragiema had a seamless approach to dealing with this (if she did not know, she would reach out to the relevant departments/ individuals/ experts to provide us with factual responses to be able to make informed decisions). She goes the extra mile, providing high standards of customer service and even on her off days or personal time out of office she would remain in contact and did so with the utmost professionalism.

We are now at a stage where we have successfully obtained bond approval and in the process of registering and transferring the property and Ragiema still remains steadfast in her approach to provide us with the utmost assistance and support until this journey is completed. She has been a pillar of strength and guidance when it became too daunting and her services remain available to us throughout it all.

She is a true gem to any customer that comes in contact with her. With Ragiema by your side you cannot fail – having someone like her on a journey as exciting and big as buying a property is even more fulfilling – her cooperation and commitment makes her a true asset not only to the business (Ooba), but a true example of an awesome human being!