Bad service

<p>Hi,</p> <p>I had a geyser issue just over 3 months ago, I reported the issue to Ooba, paid excess and the faulty part was replaced. Today I had the same issue, was told that my warranty expired 5 days ago and I now have to pay full excess again. This is not great service as I now have to pay excess twice when the provider could have used inferior replacement parts that fail after just after 3 months.</p> <p>Regards,</p> <p>Shaakira</p>