Item: ooba Home Loans
Rating: 1
Author: Dr M

ooba Home Loans's replyOfficial

12 Feb 2018, 10:03

Thank you for bringing this matter to our attention. We shall investigate and provide feedback shortly.

ooba Home Loans's reply12 Feb 2018, 10:03

Official

Thank you for bringing this matter to our attention. We shall investigate and provide feedback shortly.

DM

Dr M's updateReviewer Update

12 Feb 2018, 10:27

Thank u though that will be useless because he already wasted my time!!!! How can my mum's debit order go off on her standard bank account yet you still have the capitec account....then he has the nerve to LIE to me and say YES we receive payments from the capitec account.....LIES LIES LIES LIES.....when I asked him to send me proof that u still receive payments from capitec account....he said no the proof would be in my mums bank statement ........why is he such a ****!! My mum closed the account long ago!! This is unacceptable!! I want a written a apology for such disgusting services or else I am going to my twitter and then approaching my friends that are journalist to write an article about this delayed consultant!! Sies!!

DM

Dr M's update12 Feb 2018, 10:27

Reviewer Update

Thank u though that will be useless because he already wasted my time!!!! How can my mum's debit order go off on her standard bank account yet you still have the capitec account....then he has the nerve to LIE to me and say YES we receive payments from the capitec account.....LIES LIES LIES LIES.....when I asked him to send me proof that u still receive payments from capitec account....he said no the proof would be in my mums bank statement ........why is he such a ****!! My mum closed the account long ago!! This is unacceptable!! I want a written a apology for such disgusting services or else I am going to my twitter and then approaching my friends that are journalist to write an article about this delayed consultant!! Sies!!

ooba Home Loans's replyOfficial

26 Feb 2018, 12:51

Dear Dr. Majola

We refer to our telephone discussion a short while ago.

As per our discussion, we listened to the voice recording and confirm that at no stage did Robert Meyer have a bad attitude or was in any way disrespectful.

You rightfully mentioned that he could have explained that the premium which was debited from the STD Bank account is for the Life policy and not the policy which covers the dwelling due to Geyser burst etc.

We do apologize that Robert did not go into further detail but in no way did he have a bad attitude.

Lastly, the other e-mail was sent to you and your brother with regards to the premium outstanding so that the claim can continue.

Should you wish to discuss any matter further, please do not hesitate to give me a call.

Kind Regards

Liz Mavronicolas

ooba Home Loans's reply26 Feb 2018, 12:51