Attitude of Call centre Agent

Hi<br> <br> Received great service from the Ooba Durban office - thanks Bianca.<br> <br> However Mr adam - why do you have to address Clientele as Mr adam - do you have a complex with your first name, no one cares if you are Lord Charles.<br> <br> I was not pleased with your attitude when you had called me - people work during peak times and not a desk jockey like you.<br> <br> I was avoiding your calls as you annoyed me on your initial call - calling a person 430pm in Durban traffic - come on.<br> <br> You clearly need to take a course on customer service as you definitely don't have any customer service etiquette <br> <br>