I don't care attitude from Onuncapped

I signed up for Wi-Fi with Onuncappe in August 2022, but there is been nothing but one frustration after the other. From October to December 2022 I had no connection whereas I pay monthly and on time. Their excuse was loadshedding, only to be reconnected in December, with the promised of R100.00 discount in monthly subscription, because I spent over R1000.00 in order to be online during that period. Then around May 2023 a lady called Khwezi called threatening to disconnect my Wi-Fi because according to her I've been underpaying, which clearly indicates that there is no communication within the company. She then reassured assured me that the error had been fixed after I gave her a piece of my mind.

Last week , on 07.08.2023, my wi-fi started acting up. Everything is slow, at times it just hangs. I then called Thabang Monyamane whom I signed up with, his answers was loadshedding is afftecting them and that I'm using an old router, I then ask how am I expected to know about the router if no one from their company has informed me. There was no response from him until the next day when I called, he then promised to arrange for the new router ro be delivered on Friday, as usual nothing happened, I called again on Friday, his promise once again was the router would be delivered the same day, still nothing happened until my husband called on Monday, same promises that router would be delivered on Tuesday.

I sent him a message late last night and the usual words, "apologies mam, router will be delivered tomorrow"

I have lost confidence in Thabang and the company. How am I expected to do my work efficiently when I struggle access data that I paid for?