Onomo Hotel Sandton - Pathetic Customer Service

I am Mr. Moodley from Durban, cell no. ***. I made a reservation with Onomo Hotel in Sandton on the 16th November 2024 and I paid a deposit of R3530. This booking was made for my wife & kids to go to the Chris Brown Concert which was taking place in December 2024. Unfortunately, due to the passing on of my Mother-in-Law on the 25th November 2024, we were not able to attend. I contacted Onomo Hotel in Sandton & explained my plight to them. A refund form was sent to me which I filled & returned to them on the 05th December 2024. Shortly thereafter, I was asked for proof of banking details which I also submitted. Ever since then, I've been constantly getting the run around from them. I have not received the refund as yet. This lady, Lindie Lotriet, keeps on giving me this bull**** feedback that she's forwarded it to her Finance Management Team to process - don't know which decade that's going to be. I have phoned them on numerous occasions & I keep on getting transferred from department to department & nothing comes of it - as I mentioned, I'm still waiting for this refund. This Hotel has the most pathetic bunch of people handling Customer Services & Refunds alike. I don't have the time to keep on revisiting issues & going back & forth - unless these people need my money so badly. I also hate when people underestimate my intelligence & keep on giving me the run around. You people have really tested my patience to the wits end I am at right now. Rest assured that I will not hesitate to create widespread awareness about what these people are doing - this is merely the first step. I thank you.