Terrible Service from ONESTOP agents

Unpleasant ONESTOP TRAVEL AND TOURS Group trip to Istanbul from the 22 December 2018 – 1st January 2018 On the 22 December, we left Durban at 16h35 and arrived at Istanbul Eresin Topkapi Hotel @ 08am. No arrangement was made for early check – we sit in the lobby until check -in time. Some the Rooms given to us on the 1ST and 2nd floor was not of a 5-star rating although the hotel had a 5-star rating. We complained to the hotel Management but it fell on deaf ears. It seems like ONESTOP booked the cheaper rooms in the Hotel. Problems encountered: Some of the Hotel rooms conditions on the 1st and 2nd floor was off poor condition. My Bathroom Sink was cracked and Shower only worked on Luke warm water and had low water pressure. Some of the shower doors were broken and do not close. Beds were hard and uncomfortable and the Air conditioner in some rooms did not work. Sewer smell on one of the floor. Travel guide arranged by ONE STOP wants 25 Dollars per person to do a walk about tour in Tungsten square that night (approx. R14 000 Rands). 25 December – ANKARA – Green Park Hotel. - Excellent hotel Only reached the hotel approx. 09:30 PM – very, very poor planning. Food was about to be put away and we had to rush and have supper. No time to enjoy the stay here – left in the Morning 26 December arrived at Cappadocia SUHAN hotel at approx. 8:30 pm again There was more like a 2-star Lodge and we paid for a 5-star Hotel. Requested Hotel staff to change our rooms again fell on Deaf ears. Safety standards were contravened; hotel was un-hygiene and dirty. Some rooms had no space to walk Plug Wall socket was falling of the wall Shower stopped working and Shower door fall on one of the Clients. Some Bed Base were on bricks and beds very hard and un- comfortable Some of TV’s and Air -Con’s in the rooms didn’t not work. Water from the shower was leaking on the floor and was Luke warm. Meals – Terrible and No proper labels - Veg Soup Contained Beef? English speaking staff was limited and rude. Late breakfast was not catered for us who when on the Hot Air Balloon ride. Travel agent told us it will take 14-16 Hours to reach back to Istanbul, thus APPROX 25 passengers took a flight back at their own cost which is not acceptable. Hotel staff was in cohorts with the Travel agent when requested a taxi to take to the Airport (Travel agent wanted 150 TL and the taxi wanted 35 TL)

On the 27 December: I WhatsApp’s Seema and Sophia at ONESTOP – No response. 27 December – also called the local travel agent – no joy to change Hotel. 27 December – Shani called back but did nothing to change the hotel- Poor service in General. Numerous clients spoke to Shani. E-mails were sent to one stop – No response Requested ONESTOP Management to liaise with us – still haven’t heard from them (January 8, 2019).

31 December – Travel guide – wanted to start the tour @ 10am and leave us the Airport at 4pm. Travel guide said if anyone wanted to go the Airport later – we must pay him extra to be picked up. It’s all about making money for himself. Spoke and messaged Shani at ONE STOP and she agreed with the travel agent which was not acceptable. Travel guide also suggested that each person pays him a trip of 5 dollars a day and the driver 2 dollars. A decision was taken by the group that we will only leave at 9pm to the Airport. We arrived at the Airport at 9:20 pm and sat there until we boarded at 1am. Conclusion: 1. ONE STOP service is useless and they don’t care about their clients. 2. We paid for 5 Stars hotels accommodation but were given a hotel like a 2 stars’ lodges. Only one of hotel rooms was of a 5-star rating. 3. Till date, Management hasn’t connected us. 4. Travel Guide arranged by ONE STOP – Was a con man.