Replied to 63% of negative reviews
Reply time on negative reviews: 90h 50m
TrustIndex
3.8
Ranking
#16
in Travel & Vacation
Reply Time
128h 16m
NPS Score
-50
Recommended: Unlikely
Replied to 63% of negative reviews
Reply time on negative reviews: 90h 50m
Nov '25 - Oct '26
Frequently Asked Questions About Onestop Travel & Tours
Is Onestop Travel & Tours trustworthy?
Onestop Travel & Tours has a TrustIndex of 3.8 out of 10 on Hellopeter, based on 12 reviews in the last 12 months. They reply to 63% of negative reviews, typically within 90 hours 50 min. Hellopeter has tracked Onestop Travel & Tours across 79 total reviews. How is the TrustIndex calculated? →
Recent reviews (12)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jun 2018
Do Not Waste Your Money on One Stop Travel and Tours!!!Pathetic Service and False Advertsing!!!
I used One Stop Travel and Tours for both Turkey and Thailand, and I am extremely angry and disappointed with the way we were treated. In Turkey, we were not given a family room despite paying the full package price for my son. After I posted my experience on HelloPeter, One Stop contacted me and asked me to remove my review, promising they would do better next time. Sadly, our Bangkok trip was even worse. Our group of 38 was placed in accommodation that was nowhere near the advertised 4-star standard. The hotels were dirty, unhygienic, had foul-smelling drains, and were completely unacceptable. We refused to check in until alternative accommodation was arranged. One Stop offered no support, and the local tour operators had to step in. Even the alternative accommodation offered was unacceptable, forcing some travellers to pay for their own hotels. It is unacceptable that a South African company treats its customers this way. What was advertised is not what we received. I feel completely misled and let down by One Stop Travel and Tours.
1 reviews | Active since Jun 2018
Do Not Waste Your Money on One Stop Travel and Tours!!!Pathetic Service and False Advertsing!!!
I used One Stop Travel and Tours for both Turkey and Thailand, and I am extremely angry and disappointed with the way we were treated. In Turkey, we were not given a family room despite paying the full package price for my son. After I posted my experience on HelloPeter, One Stop contacted me and asked me to remove my review, promising they would do better next time. Sadly, our Bangkok trip was even worse. Our group of 38 was placed in accommodation that was nowhere near the advertised 4-star standard. The hotels were dirty, unhygienic, had foul-smelling drains, and were completely unacceptable. We refused to check in until alternative accommodation was arranged. One Stop offered no support, and the local tour operators had to step in. Even the alternative accommodation offered was unacceptable, forcing some travellers to pay for their own hotels. It is unacceptable that a South African company treats its customers this way. What was advertised is not what we received. I feel completely misled and let down by One Stop Travel and Tours.
1 reviews | Active since Jun 2023
Wanna know why we are a 3rd world country?
Pavilion branch I requested a quote from Aktaar on 27 June 2026. I am still waiting for it 3 weeks later I called last week, and he had several excuses. I left messages with his colleague to return my calls. Does it take 3 weeks to get a quote? And they are on the payroll ....
1 reviews | Active since Jun 2023
Wanna know why we are a 3rd world country?
Pavilion branch I requested a quote from Aktaar on 27 June 2026. I am still waiting for it 3 weeks later I called last week, and he had several excuses. I left messages with his colleague to return my calls. Does it take 3 weeks to get a quote? And they are on the payroll ....
1 reviews | Active since May 2026
Do not book with this agency!
Wow what a horrible experience on the Chennai and Sri Lanka Trip. The hotels were zero stars! The whole booking experience was haphazard and unorganized. I did send an email to the agency with feedback but obviously they did not even acknowledge the email. Just save your money. Even budget trips should have hotels that are clean and liveable. We had to cut out one night of the itenary as the hotel was disgusting. We did send the agency photographs as proof. Again no acknowledgement. Hope this agency gets a wake up as there are other agencies who provide a much better service and experience.
1 reviews | Active since May 2026
Do not book with this agency!
Wow what a horrible experience on the Chennai and Sri Lanka Trip. The hotels were zero stars! The whole booking experience was haphazard and unorganized. I did send an email to the agency with feedback but obviously they did not even acknowledge the email. Just save your money. Even budget trips should have hotels that are clean and liveable. We had to cut out one night of the itenary as the hotel was disgusting. We did send the agency photographs as proof. Again no acknowledgement. Hope this agency gets a wake up as there are other agencies who provide a much better service and experience.
1 reviews | Active since May 2026
Unorganised agency who falsely advertises
The booking agent was extremely unorganised throughout the trip planning process. We constantly had to follow up ourselves regarding flight schedules, confirmations, and basic travel information. Communication was poor, and we were repeatedly given excuses such as no electricity, faulty generators, and lack of data to explain delays in responding. Instead of taking accountability and resolving issues proactively, the booking agent continuously made excuses throughout the trip. Prior to departure I had requested to change agents and was told I was unable to. In addition, I specifically requested a special meal due to dietary requirements prior to departure, and this request was not arranged. After the first leg of the trip, I contacted the agent again to remind them and requested that the special meal at least be arranged for the return flight. Unfortunately, this was again not done. The booking agent also confirmed that all hotels booked for the tour were 4-star establishments. Unfortunately, none of the seven hotels met a 4-star standard. We experienced repeated issues including lack of hot water, unpleasant odours, and filthy room conditions. One hotel was in such poor condition that we had no option but to change hotels ourselves. Even after informing the booking agent of the situation, there was no follow-up or attempt to resolve the issue. Upon our return, I wrote a detailed review outlining our concerns and sent it to three individuals at One Stop Travel and Tours. The booking agent confirmed receipt and advised that management would revert to us. However, more than a week later, there has been no response or acknowledgement from management regarding the serious concerns raised. Overall, the experience was extremely frustrating and disappointing. Based on our experience, this is unfortunately not a travel company I would recommend booking with.
1 reviews | Active since May 2026
Unorganised agency who falsely advertises
The booking agent was extremely unorganised throughout the trip planning process. We constantly had to follow up ourselves regarding flight schedules, confirmations, and basic travel information. Communication was poor, and we were repeatedly given excuses such as no electricity, faulty generators, and lack of data to explain delays in responding. Instead of taking accountability and resolving issues proactively, the booking agent continuously made excuses throughout the trip. Prior to departure I had requested to change agents and was told I was unable to. In addition, I specifically requested a special meal due to dietary requirements prior to departure, and this request was not arranged. After the first leg of the trip, I contacted the agent again to remind them and requested that the special meal at least be arranged for the return flight. Unfortunately, this was again not done. The booking agent also confirmed that all hotels booked for the tour were 4-star establishments. Unfortunately, none of the seven hotels met a 4-star standard. We experienced repeated issues including lack of hot water, unpleasant odours, and filthy room conditions. One hotel was in such poor condition that we had no option but to change hotels ourselves. Even after informing the booking agent of the situation, there was no follow-up or attempt to resolve the issue. Upon our return, I wrote a detailed review outlining our concerns and sent it to three individuals at One Stop Travel and Tours. The booking agent confirmed receipt and advised that management would revert to us. However, more than a week later, there has been no response or acknowledgement from management regarding the serious concerns raised. Overall, the experience was extremely frustrating and disappointing. Based on our experience, this is unfortunately not a travel company I would recommend booking with.
1 reviews | Active since Mar 2026
Our Life's Bestseller directed by Lee M of One Stop!🤩
Leoaura Maharajh of One Stop Travel Ballito Junction, YOU''RE ON TOP OF YOUR GAME!✊🏽 I casually dropped by your office. You sent me on a DREAM VACATION! How to treat my SOULMATE to a memory of a lifetime was all I had to say. The occasion of our 40th wedding anniversary was an adventure woven into the tapestry of joy, love and celebration in our lives. You were masterful in crafting the ideal holiday which turned out to be our life's bestseller. A fascinating tour of Sri Lanka and an amazing relaxed island holiday in the Maldives. Lee, you are EXCELLENCE personified. From your planning to preparation to execution we enjoyed ourselves 100%. Our visas, tickets, boarding passes, transfers, hotels, reception, meals, transportation , tours, leisure days, anniversary surprises, securing our tickets for the T20 world cup Big Game, the contingency plans to accommodate us, communicate with and return us safely to our families in the turmoil of the Middle East War, what more can any traveller ask for. You are a blessing in disguise. 🙏🏽 Thank you for every consideration given to ensure that we have a perfect holiday, accommodating my wife's health issues and being 'present' even though you were thousands of miles away. Don't be surprised if we're back at your desk asking 'Where are you sending us next?'
1 reviews | Active since Mar 2026
Our Life's Bestseller directed by Lee M of One Stop!🤩
Leoaura Maharajh of One Stop Travel Ballito Junction, YOU''RE ON TOP OF YOUR GAME!✊🏽 I casually dropped by your office. You sent me on a DREAM VACATION! How to treat my SOULMATE to a memory of a lifetime was all I had to say. The occasion of our 40th wedding anniversary was an adventure woven into the tapestry of joy, love and celebration in our lives. You were masterful in crafting the ideal holiday which turned out to be our life's bestseller. A fascinating tour of Sri Lanka and an amazing relaxed island holiday in the Maldives. Lee, you are EXCELLENCE personified. From your planning to preparation to execution we enjoyed ourselves 100%. Our visas, tickets, boarding passes, transfers, hotels, reception, meals, transportation , tours, leisure days, anniversary surprises, securing our tickets for the T20 world cup Big Game, the contingency plans to accommodate us, communicate with and return us safely to our families in the turmoil of the Middle East War, what more can any traveller ask for. You are a blessing in disguise. 🙏🏽 Thank you for every consideration given to ensure that we have a perfect holiday, accommodating my wife's health issues and being 'present' even though you were thousands of miles away. Don't be surprised if we're back at your desk asking 'Where are you sending us next?'
1 reviews | Active since Jan 2025
Onestop dirty hotel
I've used this Agent for a trip to India. We were a group of ten South Africans and a very bad experience awaited us in Dehli. We were put up in a hotel which was so dirty that nobody was prepared to stay there. We were offered a different place which were the same. We eventually had to find our own place to stay. Onestop refused to refund our money. Although it was a budget tour it is unacceptable to put people up in such filthy places
1 reviews | Active since Jan 2025
Onestop dirty hotel
I've used this Agent for a trip to India. We were a group of ten South Africans and a very bad experience awaited us in Dehli. We were put up in a hotel which was so dirty that nobody was prepared to stay there. We were offered a different place which were the same. We eventually had to find our own place to stay. Onestop refused to refund our money. Although it was a budget tour it is unacceptable to put people up in such filthy places
1 reviews | Active since Feb 2026
I highly recommend!
I've been booking my trips with Leoaura for 3 years in the ballito branch and she absolutely never disappoints! She is always timely, efficient and answers every question I have. I would highly recommend them.
1 reviews | Active since Feb 2026
I highly recommend!
I've been booking my trips with Leoaura for 3 years in the ballito branch and she absolutely never disappoints! She is always timely, efficient and answers every question I have. I would highly recommend them.