RM
Raj M
1 reviews | Active since Jul 2018
03 Jun 2024, 12:31
Special offers are not always the best. One bitten twice shy
One stop Travel - Turkey tour. This will be my first and last travel with One stop Travel. The experience on this tour is decimal, from the seating arrangements on the flight ( my wife and I had to sit separately on this 8 hour hour flight to Doha and back to Durban), the hotels that were selected for this tour were sub standard, one hotel did not have sufficient towels and toilet paper -this is shocking. There was not a courtesy call made from the representive from One Stop travel does have to check on well being on the group . or if there are concerns. One Hotel actually wants to charged us for boiled water to make our own tea .
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Onestop Travel & Tours's replyOfficial
05 Jun 2024, 14:23Dear Sir
Upon thorough investigation of the concerns raised, we have compiled the following findings:
Upon thorough investigation of the concerns raised, we have compiled the following findings:
- Regarding seating arrangements, it was communicated to you by the consultant prior to departure that due to the nature of group travel, specific seat requests could not be guaranteed. This information was conveyed to ensure transparency and manage expectations.
- All hotel accommodations were clearly outlined to you prior to departure, and our records indicate that you acknowledged and accepted these arrangements after conducting your own research. Your understanding and agreement were duly noted in our email correspondence.
- In response to your mention of Onestop Rep's courtesy call during the tour, it's important to highlight that we always assign a knowledgeable guide to accompany our groups throughout their journey. Our guides are trained to address any issues or concerns that may arise during the tour and are the primary point of contact for our guests.
This protocol is communicated during pre-departure briefings, where we provide comprehensive information and encourage questions and feedback from participants.
Our Turkey packages are renowned for their popularity and exceptional value, offering travelers an enriching experience at a competitive price point. We deeply value the feedback we receive from our clients, as it enables us to continually enhance our offerings and provide even better experiences in the future. While we regret any dissatisfaction experienced, we encourage direct communication with our customer care or management team to address concerns promptly and effectively.
Thank you for your attention to this matter. We remain committed to ensuring the utmost satisfaction of our valued guests.
Onestop Travel & Tours's reply05 Jun 2024, 14:23
Official
Dear Sir
Upon thorough investigation of the concerns raised, we have compiled the following findings:
Upon thorough investigation of the concerns raised, we have compiled the following findings:
- Regarding seating arrangements, it was communicated to you by the consultant prior to departure that due to the nature of group travel, specific seat requests could not be guaranteed. This information was conveyed to ensure transparency and manage expectations.
- All hotel accommodations were clearly outlined to you prior to departure, and our records indicate that you acknowledged and accepted these arrangements after conducting your own research. Your understanding and agreement were duly noted in our email correspondence.
- In response to your mention of Onestop Rep's courtesy call during the tour, it's important to highlight that we always assign a knowledgeable guide to accompany our groups throughout their journey. Our guides are trained to address any issues or concerns that may arise during the tour and are the primary point of contact for our guests.
This protocol is communicated during pre-departure briefings, where we provide comprehensive information and encourage questions and feedback from participants.
Our Turkey packages are renowned for their popularity and exceptional value, offering travelers an enriching experience at a competitive price point. We deeply value the feedback we receive from our clients, as it enables us to continually enhance our offerings and provide even better experiences in the future. While we regret any dissatisfaction experienced, we encourage direct communication with our customer care or management team to address concerns promptly and effectively.
Thank you for your attention to this matter. We remain committed to ensuring the utmost satisfaction of our valued guests.