Poor Customer Service
The Vardan family booked a trip from Durban South Africa to Mumbai India, which was to depart on the 28th September. We arrived at the airport well before the 3 hour stipulation required for international flights. When we got to the emirates check in counter, i realised that i mixed up my brother's passport and brought the old one with (the old passport did not expire as yet, but was not valid for 6 months travel after our departure date).
It was unfortunately too short time for us to go back home in peak traffic to queensburgh and to be back in time for our flight departure. I then called the travel agent Leticia Singh at One stop travel, who told me there is no flights she can book him on, and that emirates was fully booked for the next few days due to school holidays, she at that point didnt seem very helpful and said she had just switched off her computer and needed to reboot. In the mean time the rest of the Vardan family had to check in and go through passport control.
My brother went to the emirates help desk to see if they could help, the lady mentioned that we could get a ticket valid for a year and that she could see tickets available on emirates but to depart from 2 other cities which was Johannesburg and Cape Town the next day but needed our travel agent to book because we had done the booking through the travel agent. According to our travel agent she could not see any tickets on emirates that we could book. In the mean time my brother and myself kept liasing with each other.
Eventually the travel agent Leticia notifies me that there was a flight on Ethiopia airlines leaving Durban the next day for R11 650. In desperation to get my brother to join the trip as soon as possible i agreed to take the flight and pay via credit card. In the mean time my brother at the emirates counter could still see available seats with emirates departing from other cities as mentioned earlier. My travel agent told me at this point that she cancelled my brothers flight and will do the new booking. The emirates help desk however said that the ticket was not totally cancelled and how could the agent not mention this to us, and open a total new booking, when we could have also made use of the return ticket as well. When i mentioned this to Leticia she said she couldnt see any flights available from Emirates departing from other cities (this conversation taking place in the presence of my brother).
It was very disappointing from Onestop and Leticia Singh.