PM
Pragasen M
1 reviews | Active since Jan 2024
20 Jan 2024, 08:37
One stop last stop
We travelled as a group of 24 to India on a tour package labelled Deluxe and we got 1 star and below budget accommodation in some locations. We all complained at the hotels and to our contact guide at the time, no action was taken. On my return called one which will be my last stop to complain , was told to put my concerns and send to ****ha, I got the rudest response and a threat of legal action, never never never use these idiots again
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Onestop Travel & Tours's replyOfficial
20 Jan 2024, 11:17Dear Mr Moodley
Upon receiving your complaint, we thoroughly investigated the matter and reviewed the feedback provided. We understand that you were dissatisfied with the accommodation at certain locations during your Deluxe tour package in India. We sincerely apologize for any inconvenience this may have caused and we did acknowledge your concerns and provided feedback to you on the 12 January 2024. We have taken your feedback into consideration and are actively working to address the issues raised, both with the hotels involved and our local guides.
In response to your mention of a threat of legal action, you were the one that advised us, you would tarnish our names on social media. We take such matters seriously and want to assure you that we are dedicated to resolving any disputes amicably. However, we must emphasize that we operate within the bounds of the law, and we expect our customers to do the same. Any form of legal action may hinder our ability to address your concerns in a collaborative manner. e did encourage an open communication and would like to reiterate the fact that unfortunately you were not happy with our response, because we refused to give in to your unreasonable compensations.
Upon receiving your complaint, we thoroughly investigated the matter and reviewed the feedback provided. We understand that you were dissatisfied with the accommodation at certain locations during your Deluxe tour package in India. We sincerely apologize for any inconvenience this may have caused and we did acknowledge your concerns and provided feedback to you on the 12 January 2024. We have taken your feedback into consideration and are actively working to address the issues raised, both with the hotels involved and our local guides.
In response to your mention of a threat of legal action, you were the one that advised us, you would tarnish our names on social media. We take such matters seriously and want to assure you that we are dedicated to resolving any disputes amicably. However, we must emphasize that we operate within the bounds of the law, and we expect our customers to do the same. Any form of legal action may hinder our ability to address your concerns in a collaborative manner. e did encourage an open communication and would like to reiterate the fact that unfortunately you were not happy with our response, because we refused to give in to your unreasonable compensations.
Onestop Travel & Tours's reply20 Jan 2024, 11:17
Official
Dear Mr Moodley
Upon receiving your complaint, we thoroughly investigated the matter and reviewed the feedback provided. We understand that you were dissatisfied with the accommodation at certain locations during your Deluxe tour package in India. We sincerely apologize for any inconvenience this may have caused and we did acknowledge your concerns and provided feedback to you on the 12 January 2024. We have taken your feedback into consideration and are actively working to address the issues raised, both with the hotels involved and our local guides.
In response to your mention of a threat of legal action, you were the one that advised us, you would tarnish our names on social media. We take such matters seriously and want to assure you that we are dedicated to resolving any disputes amicably. However, we must emphasize that we operate within the bounds of the law, and we expect our customers to do the same. Any form of legal action may hinder our ability to address your concerns in a collaborative manner. e did encourage an open communication and would like to reiterate the fact that unfortunately you were not happy with our response, because we refused to give in to your unreasonable compensations.
Upon receiving your complaint, we thoroughly investigated the matter and reviewed the feedback provided. We understand that you were dissatisfied with the accommodation at certain locations during your Deluxe tour package in India. We sincerely apologize for any inconvenience this may have caused and we did acknowledge your concerns and provided feedback to you on the 12 January 2024. We have taken your feedback into consideration and are actively working to address the issues raised, both with the hotels involved and our local guides.
In response to your mention of a threat of legal action, you were the one that advised us, you would tarnish our names on social media. We take such matters seriously and want to assure you that we are dedicated to resolving any disputes amicably. However, we must emphasize that we operate within the bounds of the law, and we expect our customers to do the same. Any form of legal action may hinder our ability to address your concerns in a collaborative manner. e did encourage an open communication and would like to reiterate the fact that unfortunately you were not happy with our response, because we refused to give in to your unreasonable compensations.