No customer service or customer consideration

Turkey tour group 28 june to 7 july. First email sent 11 July 2022, second email sent 20 July 2022. To date no feedback or acknowledgement. This is the reason I am doing this review. This company doesn't have the ethical practice of responding to queries and feedback

I also noticed that there is no write review option on any of the social media platforms for One Stop Travel and Tours.

I was part of the tour group for the above period which was managed by Melior in Turkey, along with my kids ages 14 and 11.

While we appreciate the beautiful sites and history of Turkey, I do feel that your team should really investigate the accommodation options you present to people paying for these packages.

We had endless issues. Three of the hotels arranged were of the worst standard I've ever come across , with proof as I took pics and made videos.

From leaking air cons in rooms, no wifi or wifi issues (in all the hotels) , elevators not working correctly(my kids got stuck in elevator of one hotel, mind you it was also the only elevator) , no water in bathrooms, room doors not being able lock, random staff men walking into your room when you are in bed, as well as having to pay for water at the dinner table because it was not included in the package, facilities such as the pool not being available for use in 37 degree weather. Bathrooms which were clearly not cleaned because there was lumps of hair in the shower (not the drain), which hadn't been cleaned. The hotels service was also of questionable standards. A very arrogant unprofessional tour guide was provided. While very knowledgeable and connected, he was extremely disrespectful in the manner in which he spoke to people, and in actual fact very condescending. We even had one of our group members make contact with the Onestop team while we were on day 3 of our trip. With no satisfaction. Onestop need to ensure that they do thorough checks of what they are actually offering in their packages because clearly the 4 star, 5 star ratings we were told we would be getting was incorrect.