Never use One Stop

Well its no wonder they don't respond, they have staff such as Siksha Maharaj. I felt the tickets was unsatisfactorily booked, all the information at booking was not made available at time of booking. I was quite upset at that, instead of trying to resolve the problem, Siksha made it a point of defending the staff instead of resolving the problem. I was unhappy that her staff member did not make specify all terms and conditions of the booking. I was so appalled at her handling of the call, I asked if she was acting as her advocate. She did not have anything good to speak about her service or staff, she then decided to defend the fact she was not an advocate. She was in my view sarcastic. I can not believe that an airline would employ such a poorly trained customer service representative. I saw the call was going nowhere