1 reviews | Active since Jun 2017
Do not use Onestop
I am only giving a 1 because there is no 0. Once they get your deposit for a trip, there is no communication and no customer service. Your accommodation is subject to change up to the day before you travel. I lost my granny 2 days before we were to travel so my Mom could not join us. I informed Onestop who told me in writing that the airline confirmed I was not eligible for a refund. Then, when my travel insurers asked for proof of this and proof from the accommodation that there was no refund, they cannot give this to the insurers. Now they claiming that the airline wants an unabridged birth certificate for my 66 years old Mother. The airline denies this. I am now in a situation where I have lost my granny and most probably my money, even though I am insured.The information they present is misleading.
We understand your frustration regarding the cancellation of your group tour, which you cancelled two days prior to departure. As stated in our terms and conditions, travel arrangements are non-refundable , a policy you acknowledged upon booking. We sympathize with your situation and have offered guidance on filing an insurance claim, as you obtained your own coverage.
We've promptly provided the necessary documentation, including the airline contract outlining the non-refundable nature of the airfare. Our team has made every effort to assist you within our capabilities.
However, it's unacceptable for anyone to resort to aggression and abuse, particularly on social media platforms. We have upheld our commitment to resolving this matter professionally and respectfully. Any further defamatory or negative comments will be addressed through legal channels.
We remain committed to resolving this matter amicably and trust that this issue can be resolved without further escalation.
We understand your frustration regarding the cancellation of your group tour, which you cancelled two days prior to departure. As stated in our terms and conditions, travel arrangements are non-refundable , a policy you acknowledged upon booking. We sympathize with your situation and have offered guidance on filing an insurance claim, as you obtained your own coverage.
We've promptly provided the necessary documentation, including the airline contract outlining the non-refundable nature of the airfare. Our team has made every effort to assist you within our capabilities.
However, it's unacceptable for anyone to resort to aggression and abuse, particularly on social media platforms. We have upheld our commitment to resolving this matter professionally and respectfully. Any further defamatory or negative comments will be addressed through legal channels.
We remain committed to resolving this matter amicably and trust that this issue can be resolved without further escalation.