ZeroCard - Pathetic Service

I signed up in Nov 2017 and three month's down the line I am STILL waiting for my OneCard (which I had to pay for upfront when I paid an activation fee) to be delivered to me. I have phoned the customer care department several times, I even logged into the App and used the app to inquire about my OneCard and after dealing with numerous individuals, I am STILL sitting without my OneCard. Every month the debit order for my premium goes through and this month I received a letter informing me that as of March my premium will be increasing!!

I had to visit the Doctor in January and ended up paying for the consultation out of my pocket. The whole reason I signed up with One Plan was because I was informed of how easy and effortless the entire process is - all I have to do is log into the App and submit my intention to see a health care practitioner and One Plan will load the money onto my One Card and all that is left for me to do is swipe the card at their office.

Now Three months down the line I am saddled with the burden of submitting claims manually, if I am waiting 3 months for a Card to be delivered (after speaking to numerous individuals trying to resolve the issue) how long am I going to have to wait before I get a refund?

Definitely not the service I had in mind when signing up with OnePlan