G
Gobizembe
1 reviews | Active since Jan 2026
06 May 2026, 09:18
Your clients are mor...
Your clients are more of Elders, the One Plan What's app communication is not on point to address our challenges than talking to a Agent.
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Replies (1)
Oneplan Insurance's replyOfficial
06 May 2026, 09:22Hi Gobizembe,
Thank you for sharing your feedback with us. We understand that many of our clients prefer speaking directly with an agent, and we sincerely apologise if our WhatsApp communication did not adequately address your needs or challenges.
Your feedback is invaluable, and we take this seriously as we strive to improve our service channels to better support all our clients, especially those who are more comfortable with direct, personal interaction. Please be assured that we are reviewing this matter to enhance our responsiveness and ensure that speaking to a consultant remains easily accessible.
We appreciate you taking the time to raise this and thank you for helping us improve our service experience.
Kind regards,
Oneplan.
Thank you for sharing your feedback with us. We understand that many of our clients prefer speaking directly with an agent, and we sincerely apologise if our WhatsApp communication did not adequately address your needs or challenges.
Your feedback is invaluable, and we take this seriously as we strive to improve our service channels to better support all our clients, especially those who are more comfortable with direct, personal interaction. Please be assured that we are reviewing this matter to enhance our responsiveness and ensure that speaking to a consultant remains easily accessible.
We appreciate you taking the time to raise this and thank you for helping us improve our service experience.
Kind regards,
Oneplan.
Oneplan Insurance's reply06 May 2026, 09:22
Official
Hi Gobizembe,
Thank you for sharing your feedback with us. We understand that many of our clients prefer speaking directly with an agent, and we sincerely apologise if our WhatsApp communication did not adequately address your needs or challenges.
Your feedback is invaluable, and we take this seriously as we strive to improve our service channels to better support all our clients, especially those who are more comfortable with direct, personal interaction. Please be assured that we are reviewing this matter to enhance our responsiveness and ensure that speaking to a consultant remains easily accessible.
We appreciate you taking the time to raise this and thank you for helping us improve our service experience.
Kind regards,
Oneplan.
Thank you for sharing your feedback with us. We understand that many of our clients prefer speaking directly with an agent, and we sincerely apologise if our WhatsApp communication did not adequately address your needs or challenges.
Your feedback is invaluable, and we take this seriously as we strive to improve our service channels to better support all our clients, especially those who are more comfortable with direct, personal interaction. Please be assured that we are reviewing this matter to enhance our responsiveness and ensure that speaking to a consultant remains easily accessible.
We appreciate you taking the time to raise this and thank you for helping us improve our service experience.
Kind regards,
Oneplan.