MW
Mary W
1 reviews | Active since Nov 2022
25 Nov 2022, 16:06
Your call is 1st in line but never answered
Have been calling for preauthorisation for emeegency hospitalisation on pet insurance for 2 days. My call is 1st in line but never answered. Tried using the chat on the app and no consulatant responded.
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Replies (3)0
Replies (3)
Oneplan Insurance's replyOfficial
25 Nov 2022, 16:20Good day Mary,
Thank you for reaching out to us.
Thank you for reaching out to us.
We sincerely apologize for any inconvenience caused and the circumstances under which your posting has reached. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client and we do have your fur-babies best interests at heart.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply25 Nov 2022, 16:20
Official
Good day Mary,
Thank you for reaching out to us.
Thank you for reaching out to us.
We sincerely apologize for any inconvenience caused and the circumstances under which your posting has reached. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client and we do have your fur-babies best interests at heart.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
MW
Mary W's updateReviewer Update
25 Nov 2022, 16:23Thank you for your prompt response. I was contacted by a consultant who has committed to assisting and resolving. I await a return call.
MW
Mary W's update25 Nov 2022, 16:23
Reviewer Update
Thank you for your prompt response. I was contacted by a consultant who has committed to assisting and resolving. I await a return call.
Oneplan Insurance's replyOfficial
25 Nov 2022, 17:00Good day Mary,
Thank you for taking our call earlier.
As discussed kindly note that for the pre-authorization to be granted we require the treatment plan from the Vet. Once we receive the treatment plan reflecting the estimated costs, our Claims department will review the information and provide you with the relevant feedback.
Our love and well wishes are with your fur-baby.
Kind Regards,
Oneplan
Thank you for taking our call earlier.
As discussed kindly note that for the pre-authorization to be granted we require the treatment plan from the Vet. Once we receive the treatment plan reflecting the estimated costs, our Claims department will review the information and provide you with the relevant feedback.
Our love and well wishes are with your fur-baby.
Kind Regards,
Oneplan
Oneplan Insurance's reply25 Nov 2022, 17:00
Official
Good day Mary,
Thank you for taking our call earlier.
As discussed kindly note that for the pre-authorization to be granted we require the treatment plan from the Vet. Once we receive the treatment plan reflecting the estimated costs, our Claims department will review the information and provide you with the relevant feedback.
Our love and well wishes are with your fur-baby.
Kind Regards,
Oneplan
Thank you for taking our call earlier.
As discussed kindly note that for the pre-authorization to be granted we require the treatment plan from the Vet. Once we receive the treatment plan reflecting the estimated costs, our Claims department will review the information and provide you with the relevant feedback.
Our love and well wishes are with your fur-baby.
Kind Regards,
Oneplan