RR
Rendani R
1 reviews | Active since Jul 2016
14 Sept 2021, 11:37
You need to Pay to be able to cancel the policy
I have been with Oneplan for about a year now and have not done any single claim with them, and now I want to cancel they are telling me that I have to pay the last premium because I notified them 28 days early instead of notifying them 30 days early
Helpful (0)
Replies (1)0
Replies (1)
Oneplan Insurance's replyOfficial
14 Sept 2021, 13:00Good day Rendani,
Thank you for taking our call earlier and allowing us to further discuss the matter at hand.
We sincerely apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Upon investigation we discovered that we received your request for cancellation of the policy on the 09/09/2021 as per our policy terms and conditions a 30 days’ notice period is require upon cancellation. Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
Once again, we apologize for the inconvenience caused.
Thank you for taking our call earlier and allowing us to further discuss the matter at hand.
We sincerely apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Upon investigation we discovered that we received your request for cancellation of the policy on the 09/09/2021 as per our policy terms and conditions a 30 days’ notice period is require upon cancellation. Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
Once again, we apologize for the inconvenience caused.
Kind Regards,
Oneplan
Oneplan
Oneplan Insurance's reply14 Sept 2021, 13:00
Official
Good day Rendani,
Thank you for taking our call earlier and allowing us to further discuss the matter at hand.
We sincerely apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Upon investigation we discovered that we received your request for cancellation of the policy on the 09/09/2021 as per our policy terms and conditions a 30 days’ notice period is require upon cancellation. Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
Once again, we apologize for the inconvenience caused.
Thank you for taking our call earlier and allowing us to further discuss the matter at hand.
We sincerely apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Upon investigation we discovered that we received your request for cancellation of the policy on the 09/09/2021 as per our policy terms and conditions a 30 days’ notice period is require upon cancellation. Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
Once again, we apologize for the inconvenience caused.
Kind Regards,
Oneplan
Oneplan