TM
Tubatsi M
1 reviews | Active since Feb 2022
03 Aug 2022, 15:54
You might have to think twice before signing-up.
Absolute bad experience on their cancellation process; Sent from pillar to post. To date policy is still not cancelled as requested, money is being debited. Excuses each time I call.
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Replies (1)
Oneplan Insurance's replyOfficial
03 Aug 2022, 16:19Good day Tubatsi,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have attempted to contact you on the listed number; however, it was to no avail.
Records on our system reflect that your policy has been set to cancel for the 01/08/2022 as we received your cancellation requested within the 7-day cooling off period, therefore, the debit that was collected will be refunded into your listed bank account. Please note that refunds to your bank may take between 7 to 14 working days or sooner to reflect in your bank account.
Kindly note according to our policy schedule that was sent to your listed email address on the 21/07/2022 under Premium Refunds (point 3) it states, should you cancel your policy within the cooling off period (seven (7) days from the date of application), any premiums and fees that have been debited will be refunded to your nominated bank account.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have attempted to contact you on the listed number; however, it was to no avail.
Records on our system reflect that your policy has been set to cancel for the 01/08/2022 as we received your cancellation requested within the 7-day cooling off period, therefore, the debit that was collected will be refunded into your listed bank account. Please note that refunds to your bank may take between 7 to 14 working days or sooner to reflect in your bank account.
Kindly note according to our policy schedule that was sent to your listed email address on the 21/07/2022 under Premium Refunds (point 3) it states, should you cancel your policy within the cooling off period (seven (7) days from the date of application), any premiums and fees that have been debited will be refunded to your nominated bank account.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
Kindly provide us with a suitable time or an alternate contact number to contact you as we would like to assist with processing the refund.
Once again, we apologize for any inconvenience caused.
Kind Regards,
Oneplan
Once again, we apologize for any inconvenience caused.
Kind Regards,
Oneplan
Oneplan Insurance's reply03 Aug 2022, 16:19
Official
Good day Tubatsi,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have attempted to contact you on the listed number; however, it was to no avail.
Records on our system reflect that your policy has been set to cancel for the 01/08/2022 as we received your cancellation requested within the 7-day cooling off period, therefore, the debit that was collected will be refunded into your listed bank account. Please note that refunds to your bank may take between 7 to 14 working days or sooner to reflect in your bank account.
Kindly note according to our policy schedule that was sent to your listed email address on the 21/07/2022 under Premium Refunds (point 3) it states, should you cancel your policy within the cooling off period (seven (7) days from the date of application), any premiums and fees that have been debited will be refunded to your nominated bank account.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have attempted to contact you on the listed number; however, it was to no avail.
Records on our system reflect that your policy has been set to cancel for the 01/08/2022 as we received your cancellation requested within the 7-day cooling off period, therefore, the debit that was collected will be refunded into your listed bank account. Please note that refunds to your bank may take between 7 to 14 working days or sooner to reflect in your bank account.
Kindly note according to our policy schedule that was sent to your listed email address on the 21/07/2022 under Premium Refunds (point 3) it states, should you cancel your policy within the cooling off period (seven (7) days from the date of application), any premiums and fees that have been debited will be refunded to your nominated bank account.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
Kindly provide us with a suitable time or an alternate contact number to contact you as we would like to assist with processing the refund.
Once again, we apologize for any inconvenience caused.
Kind Regards,
Oneplan
Once again, we apologize for any inconvenience caused.
Kind Regards,
Oneplan