LL
Lebo L
1 reviews | Active since Jun 2023
17 Nov 2023, 13:07
You guys take time answering out plea
You guys take time answering out plea. At some point when having to rate the service it’s really bad but people assisting us they are good.
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Replies (1)
Oneplan Insurance's replyOfficial
17 Nov 2023, 15:01Dear Lebo,
Thank you for sharing your service experience with us.
We sincerely apologize for the delay in response, we are currently experiencing high volumes and have noted your concerns mentioned in the above escalation. We are pleased to hear that despite the circumstances the team has made a lasting impression on you.
The claims for your fur-baby have been received and are in a pending status. The claims will be assessed and finalized accordingly, you will receive electronic communication within the next 48 hours with the outcome of the claim.
We hope that you have a pleasant experience going forward. If you need any further assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on ***.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Thank you for sharing your service experience with us.
We sincerely apologize for the delay in response, we are currently experiencing high volumes and have noted your concerns mentioned in the above escalation. We are pleased to hear that despite the circumstances the team has made a lasting impression on you.
The claims for your fur-baby have been received and are in a pending status. The claims will be assessed and finalized accordingly, you will receive electronic communication within the next 48 hours with the outcome of the claim.
We hope that you have a pleasant experience going forward. If you need any further assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on ***.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Oneplan Insurance's reply17 Nov 2023, 15:01
Official
Dear Lebo,
Thank you for sharing your service experience with us.
We sincerely apologize for the delay in response, we are currently experiencing high volumes and have noted your concerns mentioned in the above escalation. We are pleased to hear that despite the circumstances the team has made a lasting impression on you.
The claims for your fur-baby have been received and are in a pending status. The claims will be assessed and finalized accordingly, you will receive electronic communication within the next 48 hours with the outcome of the claim.
We hope that you have a pleasant experience going forward. If you need any further assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on ***.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Thank you for sharing your service experience with us.
We sincerely apologize for the delay in response, we are currently experiencing high volumes and have noted your concerns mentioned in the above escalation. We are pleased to hear that despite the circumstances the team has made a lasting impression on you.
The claims for your fur-baby have been received and are in a pending status. The claims will be assessed and finalized accordingly, you will receive electronic communication within the next 48 hours with the outcome of the claim.
We hope that you have a pleasant experience going forward. If you need any further assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on ***.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan