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heinrich.beukes heinrich.beukes
1 reviews | Active since Mar 2011
04 Nov 2025, 08:38
You cant speak to the Gap Claims department telephonically directly
You cant speak to the Gap Claims department telephonically directly. Speaking on whatsapp takes time and the query is not resolved immediately.
Helpful (0)
Replies (2)0
Replies (2)
Oneplan Insurance's replyOfficial
04 Nov 2025, 09:15Dear Heinrich,
Thank you for taking the time to bring this matter to our attention.
We regret the circumstances under which your correspondence reached us and sincerely apologise for any inconvenience caused. Please be assured that we take all customer feedback seriously, as it enables us to continuously improve our service delivery and processes to better meet our clients’ expectations.
We acknowledge receipt of your complaint and sincerely apologize that our processes do not meet your expectations and have caused some frustration. We will use your feedback to have a look into the matter and address any shortcomings from our end. In the interim, we have followed up with the relevant department for urgent assistance with your claim and feedback will bee provided directly to you.
We once again apologise for the inconvenience experienced and look forward to restoring your faith in our services.
Kind regards,
Oneplan.
Thank you for taking the time to bring this matter to our attention.
We regret the circumstances under which your correspondence reached us and sincerely apologise for any inconvenience caused. Please be assured that we take all customer feedback seriously, as it enables us to continuously improve our service delivery and processes to better meet our clients’ expectations.
We acknowledge receipt of your complaint and sincerely apologize that our processes do not meet your expectations and have caused some frustration. We will use your feedback to have a look into the matter and address any shortcomings from our end. In the interim, we have followed up with the relevant department for urgent assistance with your claim and feedback will bee provided directly to you.
We once again apologise for the inconvenience experienced and look forward to restoring your faith in our services.
Kind regards,
Oneplan.
Oneplan Insurance's reply04 Nov 2025, 09:15
Official
Dear Heinrich,
Thank you for taking the time to bring this matter to our attention.
We regret the circumstances under which your correspondence reached us and sincerely apologise for any inconvenience caused. Please be assured that we take all customer feedback seriously, as it enables us to continuously improve our service delivery and processes to better meet our clients’ expectations.
We acknowledge receipt of your complaint and sincerely apologize that our processes do not meet your expectations and have caused some frustration. We will use your feedback to have a look into the matter and address any shortcomings from our end. In the interim, we have followed up with the relevant department for urgent assistance with your claim and feedback will bee provided directly to you.
We once again apologise for the inconvenience experienced and look forward to restoring your faith in our services.
Kind regards,
Oneplan.
Thank you for taking the time to bring this matter to our attention.
We regret the circumstances under which your correspondence reached us and sincerely apologise for any inconvenience caused. Please be assured that we take all customer feedback seriously, as it enables us to continuously improve our service delivery and processes to better meet our clients’ expectations.
We acknowledge receipt of your complaint and sincerely apologize that our processes do not meet your expectations and have caused some frustration. We will use your feedback to have a look into the matter and address any shortcomings from our end. In the interim, we have followed up with the relevant department for urgent assistance with your claim and feedback will bee provided directly to you.
We once again apologise for the inconvenience experienced and look forward to restoring your faith in our services.
Kind regards,
Oneplan.
hh
heinrich.beukes heinrich.beukes's updateReviewer Update
04 Nov 2025, 09:21Thank you I appreciate it I do however think you must look at getting a call centre set up for the claims like it used to be in the old days. I just find that speaking to people on a phone gets issues resolved quicker than texting on whatsapp and email
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heinrich.beukes heinrich.beukes's update04 Nov 2025, 09:21
Reviewer Update
Thank you I appreciate it I do however think you must look at getting a call centre set up for the claims like it used to be in the old days. I just find that speaking to people on a phone gets issues resolved quicker than texting on whatsapp and email