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I'm speaking on behalf of my parents. My name is Adele Oliver
1 reviews | Active since Mar 2023
14 Mar 2023, 09:04
You are not user friendly i
You are not user friendly i.e. seniors are not able to operate the system. My parents are finding this so difficult as they are over 80. Most of them are not techno savvy
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Oneplan Insurance's replyOfficial
14 Mar 2023, 14:08Good day Adele,
Thank you for taking the time to bring this to our attention.
We would like to apologize for any issues that your parents may have experienced while using the Oneplan App.
Kindly note that should our clients experience any issues with the App, we have alternative options for clients to utilize. Clients may contact our Customer Service Team on *** or an email can be sent to *** and one of our friendly consultants will be able to assist.
Should clients experience any difficulties while using the Oneplan App, they can send a "call me back" request directly from the App and one of our friendly consultants will be in contact with the client.
We have noted your concerns mentioned in the above escalation and we will use it to improve our customer service. We hope that you have a pleasant experience going forward. If you need any assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We would like to apologize for any issues that your parents may have experienced while using the Oneplan App.
Kindly note that should our clients experience any issues with the App, we have alternative options for clients to utilize. Clients may contact our Customer Service Team on *** or an email can be sent to *** and one of our friendly consultants will be able to assist.
Should clients experience any difficulties while using the Oneplan App, they can send a "call me back" request directly from the App and one of our friendly consultants will be in contact with the client.
We have noted your concerns mentioned in the above escalation and we will use it to improve our customer service. We hope that you have a pleasant experience going forward. If you need any assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
Kind Regards,
Oneplan
Oneplan Insurance's reply14 Mar 2023, 14:08
Official
Good day Adele,
Thank you for taking the time to bring this to our attention.
We would like to apologize for any issues that your parents may have experienced while using the Oneplan App.
Kindly note that should our clients experience any issues with the App, we have alternative options for clients to utilize. Clients may contact our Customer Service Team on *** or an email can be sent to *** and one of our friendly consultants will be able to assist.
Should clients experience any difficulties while using the Oneplan App, they can send a "call me back" request directly from the App and one of our friendly consultants will be in contact with the client.
We have noted your concerns mentioned in the above escalation and we will use it to improve our customer service. We hope that you have a pleasant experience going forward. If you need any assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We would like to apologize for any issues that your parents may have experienced while using the Oneplan App.
Kindly note that should our clients experience any issues with the App, we have alternative options for clients to utilize. Clients may contact our Customer Service Team on *** or an email can be sent to *** and one of our friendly consultants will be able to assist.
Should clients experience any difficulties while using the Oneplan App, they can send a "call me back" request directly from the App and one of our friendly consultants will be in contact with the client.
We have noted your concerns mentioned in the above escalation and we will use it to improve our customer service. We hope that you have a pleasant experience going forward. If you need any assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
Kind Regards,
Oneplan