BN
Brett N

1 reviews | Active since Jul 2011

12 Dec 2023, 20:41

Yet to disappoint

I have been with Oneplan Pet Insurance now for about 4 years. Up until recently, I had never had any issues regarding payments or claims. Without going into detail, I experienced a problem recently with an injury to my dog. Once I got hold of the right person, within two days, my issues was sorted and the claim was paid. To be honest, I was absolutely blown away. Aside from the other benefits that I get with the Pet Store, Oneplan Pet has a customer for life.

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Replies (1)
Oneplan Insurance
Oneplan Insurance's reply13 Dec 2023, 08:10
Official
Hi Brett

Thank you so much for taking the time to leave such a lovely review. We always set out to provide service that makes a difference and makes today better and it delights us to hear that the service you received has left a lasting impression. We are happy to learn that you received efficient service, providing you and your cherished fur baby with the utmost peace of mind. 

Our dedication to providing top-notch service is central to our values, and we're grateful to have you as a valued member of the One Plan family. We wish Enzo a speedy and full recovery. 

Regards,
One Plan