Yet another complaint

I now find myself writing a complaint for the second time about ONEPET. After all the trouble I have been put through I was told a claim, which a supervisor loaded for me, was rejected and I was to pay back the money. The money was R265 for tablets my dog needs for an ongoing skin reaction. I have paid ONEPET a total of R2220 this yer in annual fees and they refuse to cover medication for my dog. Clearly this new company which bought out the brand is in no position to handle such a business as I have had nothing but exhausting trouble with this company ever since. I contacted an agent this morning absolutely fuming at the snotty message I had just received and asked for a manager to call me back within the morning. It is now 14:15 and I have not heard a single word. I have worked in a vet and have heard other complaints from friends like mine. I am now stating that ONEPET is not a good option when looking at coving your most beloved and treasured animal as they clearly have no care for the owner. Being a teacher I do not earn much hence why I have Alfred covered so I can pay for him as he is like a child to me. I am not only unhappy at the service but shocked at the conduct.