DS
Daniel S

1 reviews | Active since Feb 2019

10 Dec 2020, 11:12

Wrongfully deceived by Cinsultant

14 months ago I signed up with one plan pet insurance Sat and listen to the person for 20min while it was explained to me, when it came to choosing a policy I choose the lowest, I then received my policy I read thru the complete policy. Now when I incuired about going to the vet because my pet is sick I was informed that my policy is only a pet hospital plan and do not cover vet visits. Now when I signed up I was not told it only covers hospital plan and not vet visits. I'm a pensioner and don't have a lot of money, so why did the consultants not inform me when I signed up that it's only a hospital plan. And I wish that one plan can contact me and they can listen to the voice recording and they wil hear that I have been deceived by One Plan.

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Replies (1)
Oneplan Insurance
Oneplan Insurance's reply10 Dec 2020, 12:02
Official
Good day Daniel,

Thank you for taking the time to bring this to our attention. 

We sincerely apologize for the inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.

As per our telephonic discussion, thank you for allowing us to investigate the matter. 
We will revert to you with the relevant feedback. 
 
Kind Regards,
Oneplan