IM
Innocentia M
1 reviews | Active since Mar 2015
01 Jul 2022, 15:11
Worst staff members .
If I could I would rate them a zero star. Whatever you do not use this company. They have rude inbound call center staff who have 0 interest in assisting their clients nor understanding their policies. I had a debit order go off my account after requesting a cancelation from them, they did not send my policy documents until the day I called in, for obvious reasons (I was literally not covered for anything, with ridiculous waiting periods ) . If you can avoid I would say do so.
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Oneplan Insurance's replyOfficial
01 Jul 2022, 16:23Good day Innocentia,
Thank you for taking the time to bring this to our attention.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated, as we do value all our clients.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with the policy holder to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience. Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated, as we do value all our clients.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with the policy holder to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience. Kind Regards,
Oneplan
Oneplan Insurance's reply01 Jul 2022, 16:23
Official
Good day Innocentia,
Thank you for taking the time to bring this to our attention.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated, as we do value all our clients.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with the policy holder to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience. Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated, as we do value all our clients.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with the policy holder to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience. Kind Regards,
Oneplan