LL
Lelani L
1 reviews | Active since Feb 2015
14 Nov 2024, 15:40
Worst service from OnePlan
THE WORST!!!!!
Every time you claim they reject your claim because of documentation that is "not correct" and then proceed to cut your service - but still debit your account. How do you take money from people and then refuse to give them the services that they pay for???
With every claim I send invoices & proof of payment but they still reject it.
No supervisors/managers to assist you when you call....and the call centre can't assist you.
So disgusted in OnePlan!!!
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Oneplan Insurance's replyOfficial
14 Nov 2024, 16:33Dear Lelani,
Thank you for taking the time to bring this to our attention. We apologize for any inconvenience that has been caused and for the circumstances under which your Hellopeter posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client.
Kindly note that a detailed computerized invoice reflecting the services rendered, including the proof of payment is required when claiming any day-to-day benefits, kindly note that we will not be able to finalize any claims with a quotation as we require the final invoice. The reason for this is for auditing purposes on our side and to prevent ***** as funds are loaded within 60 seconds onto your Onecard.
Please take note that in-hospital claims can still be processed as the day-to-day benefit differs from an in-hospital claim.
We have acknowledged your complaint and escalated the matter to our relevant department. You can expect a follow-up from one of our senior managers to discuss the matter further.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention. We apologize for any inconvenience that has been caused and for the circumstances under which your Hellopeter posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client.
Kindly note that a detailed computerized invoice reflecting the services rendered, including the proof of payment is required when claiming any day-to-day benefits, kindly note that we will not be able to finalize any claims with a quotation as we require the final invoice. The reason for this is for auditing purposes on our side and to prevent ***** as funds are loaded within 60 seconds onto your Onecard.
Please take note that in-hospital claims can still be processed as the day-to-day benefit differs from an in-hospital claim.
We have acknowledged your complaint and escalated the matter to our relevant department. You can expect a follow-up from one of our senior managers to discuss the matter further.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply14 Nov 2024, 16:33
Official
Dear Lelani,
Thank you for taking the time to bring this to our attention. We apologize for any inconvenience that has been caused and for the circumstances under which your Hellopeter posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client.
Kindly note that a detailed computerized invoice reflecting the services rendered, including the proof of payment is required when claiming any day-to-day benefits, kindly note that we will not be able to finalize any claims with a quotation as we require the final invoice. The reason for this is for auditing purposes on our side and to prevent ***** as funds are loaded within 60 seconds onto your Onecard.
Please take note that in-hospital claims can still be processed as the day-to-day benefit differs from an in-hospital claim.
We have acknowledged your complaint and escalated the matter to our relevant department. You can expect a follow-up from one of our senior managers to discuss the matter further.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention. We apologize for any inconvenience that has been caused and for the circumstances under which your Hellopeter posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client.
Kindly note that a detailed computerized invoice reflecting the services rendered, including the proof of payment is required when claiming any day-to-day benefits, kindly note that we will not be able to finalize any claims with a quotation as we require the final invoice. The reason for this is for auditing purposes on our side and to prevent ***** as funds are loaded within 60 seconds onto your Onecard.
Please take note that in-hospital claims can still be processed as the day-to-day benefit differs from an in-hospital claim.
We have acknowledged your complaint and escalated the matter to our relevant department. You can expect a follow-up from one of our senior managers to discuss the matter further.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan