VB
VASNA B
1 reviews | Active since Jun 2010
23 Jan 2024, 08:46
Worst service
Awful and delayed service. Eventually I decided to cancel. Sent an email on 8th January. Only got a call back 15days later, where they are now insisting I need to pay a full premium for Feb. Please DO NOT even think of using this company. The service is non-existent.
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Oneplan Insurance's replyOfficial
23 Jan 2024, 10:20Good day Vasna,
Thank you for taking our call earlier and allowing us the opportunity to discuss the matter at hand further.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached us.
As per our telephonic discussion and the terms and conditions of our policy, kindly note that there is a one calendar month notice period for all cancellation requests.
Records on our system confirm that we received your cancellation request on the 08th of January 2024. Please note that your policy has been set to cancel for the 01st of March 2024 due to the notice period. Email communication has been sent to your listed email address with confirmation of the cancelation. Kindly note that the last premium will be collected on the 1st of February 2024 which will provide your fur-baby with cover for the month of February 2024.
Thank you for taking our call earlier and allowing us the opportunity to discuss the matter at hand further.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached us.
As per our telephonic discussion and the terms and conditions of our policy, kindly note that there is a one calendar month notice period for all cancellation requests.
Records on our system confirm that we received your cancellation request on the 08th of January 2024. Please note that your policy has been set to cancel for the 01st of March 2024 due to the notice period. Email communication has been sent to your listed email address with confirmation of the cancelation. Kindly note that the last premium will be collected on the 1st of February 2024 which will provide your fur-baby with cover for the month of February 2024.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
Once again, we apologize for any inconvenience caused and we hope the above brings clarity on the matter.
Kind Regards,
Oneplan
Oneplan Insurance's reply23 Jan 2024, 10:20
Official
Good day Vasna,
Thank you for taking our call earlier and allowing us the opportunity to discuss the matter at hand further.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached us.
As per our telephonic discussion and the terms and conditions of our policy, kindly note that there is a one calendar month notice period for all cancellation requests.
Records on our system confirm that we received your cancellation request on the 08th of January 2024. Please note that your policy has been set to cancel for the 01st of March 2024 due to the notice period. Email communication has been sent to your listed email address with confirmation of the cancelation. Kindly note that the last premium will be collected on the 1st of February 2024 which will provide your fur-baby with cover for the month of February 2024.
Thank you for taking our call earlier and allowing us the opportunity to discuss the matter at hand further.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached us.
As per our telephonic discussion and the terms and conditions of our policy, kindly note that there is a one calendar month notice period for all cancellation requests.
Records on our system confirm that we received your cancellation request on the 08th of January 2024. Please note that your policy has been set to cancel for the 01st of March 2024 due to the notice period. Email communication has been sent to your listed email address with confirmation of the cancelation. Kindly note that the last premium will be collected on the 1st of February 2024 which will provide your fur-baby with cover for the month of February 2024.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
Once again, we apologize for any inconvenience caused and we hope the above brings clarity on the matter.
Kind Regards,
Oneplan