WORST SERVICE

WORST SERVICE/ EXPERIENCE EVER

Upon sign up I couldn’t get al my pets on one policy the lady helping me said to do 2 policies Was not notified that there was a 7 day cooling doen period. Had struggles getting into my pdfs I had numerous times asked to get my pets details changed which was stated that is has done but has not been. I will not be paying a policy with the information incorrect and when I wanted to claim for there to be problems because of the incorrect details. Wanted to cancel got told about the cancellation fee after my premium would’ve gone off On a different occasion still wanting the original lady helping me to get in contact I wanted to downgrade. Was told I cannot downgrade both policies which wasn’t what I wanted. Kgomotso called me I explained that I am not happy with the experience and I wanted to cancel due to lack of and poor service since I always get new consultants and none of them help me with my problem. He then told me that he will take the debit order off and in the future I can contact him for good service.

Not to my surprise since then I cannot get a hold of him and One plan consultants keep phoning during work hours to get me to accept the EFT which I will not.

I have also asked on the app for help since I am not allowed phone calls during work. Yet again to no avail, chats closing with just of not answering immediately (when at work). Then being told you have a 48 hour turnaround time on tickets….

I won’t recommend this business to my worst enemy