1 reviews | Active since Aug 2012
WORST SERVICE EVER Ticket#***
<p>Since January 2017 i have been struggeling to get the one card for my new pet. Up untill that point i was very happy with onepet's service but since i logged a call to get the card delivered the service and feedback is VERY BAD. No one follows up with me i have to constantly either phone in or email and i am just getting support ticket numbers after support ticket number. </p> <p> </p> <p>I phoned in requesting that if it is possible if i can use one card for both of my pets and not have the other card delivered. The call centre agent said yes sir we do that all the time just send a mail to ********** and they will do it for you. After 2 weeks i didn't heard anything back so phoned in to check what the status is. They then said no their system doesn't allow it so i asked ok deliver the card then. Ok the the courier company just pitches out of the blue and ask for a certified copy of my ID and proof of residence and my spouse did not have that at that moment so the refuse to give her the card. </p> <p> </p> <p>So i phone in again and they said not they will ask the courier company to be in contact. After another 2 weeks i phone in and they said they will take this up and have my card delivered. That was in February. Since then i am trying to get a card as i need to do my 2 dog's annual injections. Since then i have been hijacked and requested for a replacement card for the other card i had. Now they want to charge me R150 per card but the one card should be free as i haven't yet received it.</p> <p> </p> <p>Anyone reading this PLEASE DO NOT TAKE OUT THIS POLICY. ONEPLAN / ONEPET BAD BAD BAD SERVICE. I even wonder if they are going to repond on this review.</p> <p> </p> <p>Here are my ticker number so far:</p> <p>Ticket# ********** ********** 89</p> <p>Ticket# ********** ********** 23</p>
Hi Reikus,
Thank you for bringing this to our attention.
From the outset we apologise for the inconvenience caused and we are saddened to hear about your hijacking but glad to hear that you are okay.
With regards to the delivery of your card, it is a requirement that you provide a copy of ID when the courier company comes to deliver your card for FICA purposes and to ensure the that the card is being given to the right person.
The agreed upon process is that the courier company give you a call first before coming to deliver the card however numerous attempts to get hold of you were made but we couldn't get hold of you.
As per our telephonic discussion, we have issued 2 cards at no cost to you and they will delivered to you within the course of the week.
Our courier company will be contact with you to confirm the time and date that they will be delivering the card.
Kind Regards
OnePlan
Hi Reikus,
Thank you for bringing this to our attention.
From the outset we apologise for the inconvenience caused and we are saddened to hear about your hijacking but glad to hear that you are okay.
With regards to the delivery of your card, it is a requirement that you provide a copy of ID when the courier company comes to deliver your card for FICA purposes and to ensure the that the card is being given to the right person.
The agreed upon process is that the courier company give you a call first before coming to deliver the card however numerous attempts to get hold of you were made but we couldn't get hold of you.
As per our telephonic discussion, we have issued 2 cards at no cost to you and they will delivered to you within the course of the week.
Our courier company will be contact with you to confirm the time and date that they will be delivering the card.
Kind Regards
OnePlan