jJ
jillengland J
1 reviews | Active since Jul 2017
15 Aug 2022, 14:02
Worst service ever ! NO MANAGERS AVAILABLE, STAFF LEFT TO WORK UNSUPERVISED
terrible service , the staff in claims have no idea how to actually read doctors statements, they try and inflate the actual amount claimed and used ! been waiting since 11/8 for someone to contact me have been on hold for half and hour .i have requested that i speak to a manager when i phone in and apparently managers are all in meetings so please explain how staff are left to work unsupervised?
Helpful (0)
Replies (3)0
Replies (3)
Oneplan Insurance's replyOfficial
15 Aug 2022, 14:26Good day Jillian,
Thank you for taking the time to bring this to our attention
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for any inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for any inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Oneplan Insurance's reply15 Aug 2022, 14:26
Official
Good day Jillian,
Thank you for taking the time to bring this to our attention
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for any inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for any inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
jJ
jillengland J's updateReviewer Update
15 Aug 2022, 15:09i have even more proof now of ***** on my medical plan your staff are going to get you into more trouble 2 ********** rejections and inflatting of my claims , i will be taking this to social media as i have all the proof , the second lot of ***** has been committed since i logged this complaint
jJ
jillengland J's update15 Aug 2022, 15:09
Reviewer Update
i have even more proof now of ***** on my medical plan your staff are going to get you into more trouble 2 ********** rejections and inflatting of my claims , i will be taking this to social media as i have all the proof , the second lot of ***** has been committed since i logged this complaint
Oneplan Insurance's replyOfficial
15 Aug 2022, 17:10Good day Jillian,
Thank you for reaching out to us and for taking our call earlier.
We sincerely apologize for any inconvenience which may have been caused.
This matter is being dealt with by one of our managers, we will revert to you with the relevant feedback.
Kind Regards,
Oneplan
Thank you for reaching out to us and for taking our call earlier.
We sincerely apologize for any inconvenience which may have been caused.
This matter is being dealt with by one of our managers, we will revert to you with the relevant feedback.
Kind Regards,
Oneplan
Oneplan Insurance's reply15 Aug 2022, 17:10
Official
Good day Jillian,
Thank you for reaching out to us and for taking our call earlier.
We sincerely apologize for any inconvenience which may have been caused.
This matter is being dealt with by one of our managers, we will revert to you with the relevant feedback.
Kind Regards,
Oneplan
Thank you for reaching out to us and for taking our call earlier.
We sincerely apologize for any inconvenience which may have been caused.
This matter is being dealt with by one of our managers, we will revert to you with the relevant feedback.
Kind Regards,
Oneplan