1 reviews | Active since Mar 2022
Worst service ever
The worst service I have EVER received from any business in my lifetime. After having had our Medical Aid for years, I decided to change to Oneplan after VERY careful deliberation and extensive research. We have been accepted at the end of November 2021; but I expressly communicated that inception date should only be 01/01/2022; payment by EFT. I have sent POP of my 1st EFT payment on 31/12/2022; and received acknowledgement of receipt. I have expressly communicated in writing that our payments made will be by EFT; that we have VERY limited cellphone reception and as such, ALL communication should be done by e-mail. Apparently they tried to reach me telephonically several times; to sign certain exceptions; and because they could not reach me; cancelled the policy. At no stage did they however; refund the payment made; for which I obviously then had no cover. After paying the second payment by EFT and sending them Proof thereof; I was notified that the Policy was in fact cancelled, pending my signature (which they could suddenly do by e-mail). I then paid my 3d payment on 28/02/2022; received confirmation of receipt and requested my cards. However, on 5/3/2022; another payment (unauthorised) was deducted from my bank account. I have sent and was answered by whatsapp since then; but no refund has been done yet.(9 DAYS LATER) Furthermore I get NO RESPONSE to my question re my cards, which I have STILL not received.
Thank you for taking the time to bring this to our attention.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that refunds to your bank may take between 7 to 14 working days to reflect in your bank account. We have proceeded to send a follow up email to our finance department and once we receive feedback, we will inform you electronically. Records on our system reflect that we received the payment for the Onecard fee on the 09 February 2022, kindly note that the delivery of the Onecard takes up to 30 days after the payment of the card fees has been received. The delivery of your Onecard will take place during the course of this week.
One of our consultants will be in contact with you via email. Once again, we apologize for any inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that refunds to your bank may take between 7 to 14 working days to reflect in your bank account. We have proceeded to send a follow up email to our finance department and once we receive feedback, we will inform you electronically. Records on our system reflect that we received the payment for the Onecard fee on the 09 February 2022, kindly note that the delivery of the Onecard takes up to 30 days after the payment of the card fees has been received. The delivery of your Onecard will take place during the course of this week.
One of our consultants will be in contact with you via email. Once again, we apologize for any inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan