DV
Daniela V
1 reviews | Active since Jul 2015
01 Dec 2015, 14:57
WORST SERVICE EVER!
I have had the following issues with ONE PET:<br> 1. Looking for reasons not to pay claims<br> 2. VERY POOR feedback on emails and queries<br> 3. Call centre- RUDE, ***********, never knows whats going on, on my profile.<br> 4. \will get back to you regarding your query"- I AM STILL WAITING<br> 5. Eventually accepts 1st claim which would've been paid out in 7-14 working days- IT HAS BEEN 31 WORKING DAYS- NO REFUND yet!<br> 6. 2nd claim submitted"
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Replies (1)
Oneplan Insurance's replyOfficial
02 Dec 2015, 14:39Hello Dani3010,
Thank you for bringing the above to our attention.
As per our telephonic discussion, please note that your refund has been issued onto your Onepet Card.
We sincerely apologise for the inconvenience caused to you.
Trust you find the above in order.
Kind Regards
Thaneshree Konar
Onepet Customer Care
Thank you for bringing the above to our attention.
As per our telephonic discussion, please note that your refund has been issued onto your Onepet Card.
We sincerely apologise for the inconvenience caused to you.
Trust you find the above in order.
Kind Regards
Thaneshree Konar
Onepet Customer Care
Oneplan Insurance's reply02 Dec 2015, 14:39
Official
Hello Dani3010,
Thank you for bringing the above to our attention.
As per our telephonic discussion, please note that your refund has been issued onto your Onepet Card.
We sincerely apologise for the inconvenience caused to you.
Trust you find the above in order.
Kind Regards
Thaneshree Konar
Onepet Customer Care
Thank you for bringing the above to our attention.
As per our telephonic discussion, please note that your refund has been issued onto your Onepet Card.
We sincerely apologise for the inconvenience caused to you.
Trust you find the above in order.
Kind Regards
Thaneshree Konar
Onepet Customer Care