JH
Jaco H
1 reviews | Active since Oct 2023
06 Dec 2023, 15:16
worst service
Great service to sign up, then no service at all can't get hold of people ask a manager to call back no feedback or call, Account department debit R250 more than what was supposed to do didn't honour they Black Friday special. takes my time to sort out they problems with no success, Staff writing reviews on hello Peter I can proof it.
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Oneplan Insurance's replyOfficial
06 Dec 2023, 15:41Good day Jaco,
Thank you for taking the time to bring this to our attention.
We sincerely apologize that your experience with Oneplan has not been a pleasant one as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Please rest assured that this matter will be investigated, as we do value you as our client and should there be any refunds due to you, it will be processed accordingly. Kindly note that once a refund has been processed the standard turnaround time for bank refunds to reflect in your bank account is between 7 - 14 working days or sooner depending on the banks.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We sincerely apologize that your experience with Oneplan has not been a pleasant one as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Please rest assured that this matter will be investigated, as we do value you as our client and should there be any refunds due to you, it will be processed accordingly. Kindly note that once a refund has been processed the standard turnaround time for bank refunds to reflect in your bank account is between 7 - 14 working days or sooner depending on the banks.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply06 Dec 2023, 15:41
Official
Good day Jaco,
Thank you for taking the time to bring this to our attention.
We sincerely apologize that your experience with Oneplan has not been a pleasant one as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Please rest assured that this matter will be investigated, as we do value you as our client and should there be any refunds due to you, it will be processed accordingly. Kindly note that once a refund has been processed the standard turnaround time for bank refunds to reflect in your bank account is between 7 - 14 working days or sooner depending on the banks.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We sincerely apologize that your experience with Oneplan has not been a pleasant one as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Please rest assured that this matter will be investigated, as we do value you as our client and should there be any refunds due to you, it will be processed accordingly. Kindly note that once a refund has been processed the standard turnaround time for bank refunds to reflect in your bank account is between 7 - 14 working days or sooner depending on the banks.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan