Worst Service - Debit order not correct
<p>In spite of instructing One plan to only start deducting funds as of 07 April, they went ahead and debited my account on 7 March. Its been 2 weeks and I am still waiting for them them to refund me and despite numerous calls to them and so many emails, I am being ignored and no one have the common courtesy to phone me to explain what went wrong. My first experience with One Plan and its very negative. I really just want to refunded and dont want tp have any future dealings with them. Pathetic service</p>
Hi Rebecca,
Thank you for taking our call and allowing us the opportunity to resolve this.
As per our telephonic discussion, we have noted that your initial inception date was set for the 01/03/2017 and the debit set for the 07/03/2017.
The request to move the inception date of the policy came on Friday the 03/03/2017 and by then the debit order request had already been sent to your account.
However it is deeply concerning that even after you had made numerous requests for the refund, it still wasn't actioned. We are looking into the break in process and ensure that a fix will be put in place to ensure that this doesn't happen again.
In the mean time please rest assured that a refund request has been processed.
Once again we apologise for the inconvenience.
Kind Regards
OnePlan
Hi Rebecca,
Thank you for taking our call and allowing us the opportunity to resolve this.
As per our telephonic discussion, we have noted that your initial inception date was set for the 01/03/2017 and the debit set for the 07/03/2017.
The request to move the inception date of the policy came on Friday the 03/03/2017 and by then the debit order request had already been sent to your account.
However it is deeply concerning that even after you had made numerous requests for the refund, it still wasn't actioned. We are looking into the break in process and ensure that a fix will be put in place to ensure that this doesn't happen again.
In the mean time please rest assured that a refund request has been processed.
Once again we apologise for the inconvenience.
Kind Regards
OnePlan