PN
Precious N
1 reviews | Active since Apr 2023
17 Apr 2025, 18:49
Worst service
I’m not receiving the service that I am paying for. If I can get this bad service before I can claim what more if I can claim in future. One of their consultants made a mistake on my premiums and reverting it is a problem.
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Replies (1)
Oneplan Insurance's replyOfficial
17 Apr 2025, 19:03Dear Precious,
Thank you for bringing this matter to our attention.
We regret the inconvenience you have experienced and the circumstances that led to your Hellopeter review. Please be assured that we take client feedback seriously, as it helps us refine our processes and uphold the service standards we aim to provide.
Following a thorough review of your concerns, we have noted that the matter is currently with our compliance department for further investigation and assistance. Feedback will be provided directly to you within the stated turnaround time of 21 days.
Once again, we sincerely apologize for the frustration caused to you and hope to resolve the matter.
Kind regards,
Oneplan.
Thank you for bringing this matter to our attention.
We regret the inconvenience you have experienced and the circumstances that led to your Hellopeter review. Please be assured that we take client feedback seriously, as it helps us refine our processes and uphold the service standards we aim to provide.
Following a thorough review of your concerns, we have noted that the matter is currently with our compliance department for further investigation and assistance. Feedback will be provided directly to you within the stated turnaround time of 21 days.
Once again, we sincerely apologize for the frustration caused to you and hope to resolve the matter.
Kind regards,
Oneplan.
Oneplan Insurance's reply17 Apr 2025, 19:03
Official
Dear Precious,
Thank you for bringing this matter to our attention.
We regret the inconvenience you have experienced and the circumstances that led to your Hellopeter review. Please be assured that we take client feedback seriously, as it helps us refine our processes and uphold the service standards we aim to provide.
Following a thorough review of your concerns, we have noted that the matter is currently with our compliance department for further investigation and assistance. Feedback will be provided directly to you within the stated turnaround time of 21 days.
Once again, we sincerely apologize for the frustration caused to you and hope to resolve the matter.
Kind regards,
Oneplan.
Thank you for bringing this matter to our attention.
We regret the inconvenience you have experienced and the circumstances that led to your Hellopeter review. Please be assured that we take client feedback seriously, as it helps us refine our processes and uphold the service standards we aim to provide.
Following a thorough review of your concerns, we have noted that the matter is currently with our compliance department for further investigation and assistance. Feedback will be provided directly to you within the stated turnaround time of 21 days.
Once again, we sincerely apologize for the frustration caused to you and hope to resolve the matter.
Kind regards,
Oneplan.