D
Donique
1 reviews | Active since Oct 2022
30 Apr 2024, 13:18
WORST SERVICE!
The worst service I have ever experienced. Do not sign up with them. They are so quick to get you signed up but when it's time to claim,no one can help you. There is always an excuse to not pay for my two little yorkies but yet I pay R655 per month. Just recieve a email stating their premium is going up by 10% and now I have had enough. Paying more yet I'm not recieving the service I pay for. I phone in to cancel as I need to give them 1 calender months noticed, yet no one can still assist. They state I need to send a mail, which I did, but have to wait 5 working days for someone to contact me? They also advised me they cannot transfer me to the relevant department. This needs to be canceled today otherwise I would need to pay another month!
They are absolutely useless!!
Helpful (0)
Replies (3)0
Replies (3)
Oneplan Insurance's replyOfficial
30 Apr 2024, 14:52Dear Donique,
Thank you for taking the time to bring this to our attention. We apologize for any inconvenience that has been caused and for the circumstances under which your Hellopeter posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client.
The Oneplan brand inspires confidence in its ability to provide value for money. Regrettably, we are from time to time pressed to increase our premiums to keep up with inflation and medical costs, which in turn enables us to be there for you and your fur-baby when you need us the most. Please note that when an increase is declared, it includes several considerations, and the increase is based on the individual risk profile for each pet on the policy.
Please note that there is a one calendar month notice period for all cancellation requests, starting from the date we receive the initial cancellation email. Once we receive a cancellation request, our Cancellations Team will reach out to the policy holder within 5 business days to assist with the cancellation process. Records on our system confirm that we received your request today the 30th of April 2024, currently, your request is within the stipulated turnaround time. When we contact you to assist with your request, your policy will be set to cancel for 01 June 2024 as May will be the month in which the notice period is served.
Insurance or indemnity insurance covers up to a respective cover limit. We inform all our clients that this product is not a Medical Aid product but a Pet Health Insurance product. Our products are marketed and disclosed that we cover up to certain cover limits as the cover is not unlimited and there is an annual cover limit on all benefits offered which will renew on the anniversary of the policy for each pet covered on the policy.
We encourage all our clients and potential clients to ensure that they do understand all products available in the market and perhaps approach their Financial Advisor for a factual comparison of products as hearsay may cause a consumer to make a decision based on inaccurate information.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
We have acknowledged your query and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience. Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention. We apologize for any inconvenience that has been caused and for the circumstances under which your Hellopeter posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client.
The Oneplan brand inspires confidence in its ability to provide value for money. Regrettably, we are from time to time pressed to increase our premiums to keep up with inflation and medical costs, which in turn enables us to be there for you and your fur-baby when you need us the most. Please note that when an increase is declared, it includes several considerations, and the increase is based on the individual risk profile for each pet on the policy.
Please note that there is a one calendar month notice period for all cancellation requests, starting from the date we receive the initial cancellation email. Once we receive a cancellation request, our Cancellations Team will reach out to the policy holder within 5 business days to assist with the cancellation process. Records on our system confirm that we received your request today the 30th of April 2024, currently, your request is within the stipulated turnaround time. When we contact you to assist with your request, your policy will be set to cancel for 01 June 2024 as May will be the month in which the notice period is served.
Insurance or indemnity insurance covers up to a respective cover limit. We inform all our clients that this product is not a Medical Aid product but a Pet Health Insurance product. Our products are marketed and disclosed that we cover up to certain cover limits as the cover is not unlimited and there is an annual cover limit on all benefits offered which will renew on the anniversary of the policy for each pet covered on the policy.
We encourage all our clients and potential clients to ensure that they do understand all products available in the market and perhaps approach their Financial Advisor for a factual comparison of products as hearsay may cause a consumer to make a decision based on inaccurate information.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
We have acknowledged your query and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience. Kind Regards,
Oneplan
Oneplan Insurance's reply30 Apr 2024, 14:52
Official
Dear Donique,
Thank you for taking the time to bring this to our attention. We apologize for any inconvenience that has been caused and for the circumstances under which your Hellopeter posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client.
The Oneplan brand inspires confidence in its ability to provide value for money. Regrettably, we are from time to time pressed to increase our premiums to keep up with inflation and medical costs, which in turn enables us to be there for you and your fur-baby when you need us the most. Please note that when an increase is declared, it includes several considerations, and the increase is based on the individual risk profile for each pet on the policy.
Please note that there is a one calendar month notice period for all cancellation requests, starting from the date we receive the initial cancellation email. Once we receive a cancellation request, our Cancellations Team will reach out to the policy holder within 5 business days to assist with the cancellation process. Records on our system confirm that we received your request today the 30th of April 2024, currently, your request is within the stipulated turnaround time. When we contact you to assist with your request, your policy will be set to cancel for 01 June 2024 as May will be the month in which the notice period is served.
Insurance or indemnity insurance covers up to a respective cover limit. We inform all our clients that this product is not a Medical Aid product but a Pet Health Insurance product. Our products are marketed and disclosed that we cover up to certain cover limits as the cover is not unlimited and there is an annual cover limit on all benefits offered which will renew on the anniversary of the policy for each pet covered on the policy.
We encourage all our clients and potential clients to ensure that they do understand all products available in the market and perhaps approach their Financial Advisor for a factual comparison of products as hearsay may cause a consumer to make a decision based on inaccurate information.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
We have acknowledged your query and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience. Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention. We apologize for any inconvenience that has been caused and for the circumstances under which your Hellopeter posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client.
The Oneplan brand inspires confidence in its ability to provide value for money. Regrettably, we are from time to time pressed to increase our premiums to keep up with inflation and medical costs, which in turn enables us to be there for you and your fur-baby when you need us the most. Please note that when an increase is declared, it includes several considerations, and the increase is based on the individual risk profile for each pet on the policy.
Please note that there is a one calendar month notice period for all cancellation requests, starting from the date we receive the initial cancellation email. Once we receive a cancellation request, our Cancellations Team will reach out to the policy holder within 5 business days to assist with the cancellation process. Records on our system confirm that we received your request today the 30th of April 2024, currently, your request is within the stipulated turnaround time. When we contact you to assist with your request, your policy will be set to cancel for 01 June 2024 as May will be the month in which the notice period is served.
Insurance or indemnity insurance covers up to a respective cover limit. We inform all our clients that this product is not a Medical Aid product but a Pet Health Insurance product. Our products are marketed and disclosed that we cover up to certain cover limits as the cover is not unlimited and there is an annual cover limit on all benefits offered which will renew on the anniversary of the policy for each pet covered on the policy.
We encourage all our clients and potential clients to ensure that they do understand all products available in the market and perhaps approach their Financial Advisor for a factual comparison of products as hearsay may cause a consumer to make a decision based on inaccurate information.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
We have acknowledged your query and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience. Kind Regards,
Oneplan
Oneplan Insurance's replyOfficial
30 Apr 2024, 18:51Hi Donique,
Thank you for taking our call earlier and for allowing us the opportunity to further assist you.
As per our telephonic conversation, kindly note we will revert to you with the relevant feedback.
Kind Regards,
Oneplan
Thank you for taking our call earlier and for allowing us the opportunity to further assist you.
As per our telephonic conversation, kindly note we will revert to you with the relevant feedback.
Kind Regards,
Oneplan
Oneplan Insurance's reply30 Apr 2024, 18:51
Official
Hi Donique,
Thank you for taking our call earlier and for allowing us the opportunity to further assist you.
As per our telephonic conversation, kindly note we will revert to you with the relevant feedback.
Kind Regards,
Oneplan
Thank you for taking our call earlier and for allowing us the opportunity to further assist you.
As per our telephonic conversation, kindly note we will revert to you with the relevant feedback.
Kind Regards,
Oneplan
Oneplan Insurance's replyOfficial
02 May 2024, 16:20Good day Donique,
Kindly note that we have been attempting to contact you to provide feedback, but it rings to no avail.
Please provide us with a suitable time or alternative contact number for us to discuss this matter further.
Thank you and we look forward to hearing from you soon.
Kind Regards,
Oneplan
Kindly note that we have been attempting to contact you to provide feedback, but it rings to no avail.
Please provide us with a suitable time or alternative contact number for us to discuss this matter further.
Thank you and we look forward to hearing from you soon.
Kind Regards,
Oneplan
Oneplan Insurance's reply02 May 2024, 16:20
Official
Good day Donique,
Kindly note that we have been attempting to contact you to provide feedback, but it rings to no avail.
Please provide us with a suitable time or alternative contact number for us to discuss this matter further.
Thank you and we look forward to hearing from you soon.
Kind Regards,
Oneplan
Kindly note that we have been attempting to contact you to provide feedback, but it rings to no avail.
Please provide us with a suitable time or alternative contact number for us to discuss this matter further.
Thank you and we look forward to hearing from you soon.
Kind Regards,
Oneplan