Worst response time ever!!! What if something urgent had to happen to my dogs ? Bye!

With my wife being pregnant I kindly requested that we close the account for a month or two just to cover scans etc. I never received a response, instead got debited again. So I reversed the debit order. I then pushed more comms for them to close the account contacting via email and their livechat(which has noone on it ever). I finally got a response that someone would contact me. Month end I got double debited but even more they changed the debit order to Naedo so I cant electronically reverse it. I had to go into a bank to sort this out. However, up until now a month later and no one has contacted me and im pretty sure the next debit is going to be x3 the premium. Long story short, I WILL NOT BE REOPENING MY ACCOUNT. If this is how you guys respond to peoples urgent needs as a service, I am glad I am moving away. Heaven forbid something had to happened to my dogs and this was the delayed response I received. Cheers.