PJVW
Pieter Johan Van Wyk
1 reviews | Active since Aug 2019
10 Oct 2022, 12:08
Worst possible service ever since 2022
I'm utterly disappointed in one plan pet insurance. It's been 2 weeks now that we can't upload or get hold of them. Also we been waiting 2 weeks now for them to get back at us. They went from the best to the worst. They have the best service till u apply and a year later it becomes horrible. Not recommended at all. Imagine your fur baby has a emergency and you have 2 wait 2 weeks plus.
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Replies (1)
Oneplan Insurance's replyOfficial
10 Oct 2022, 13:25Good day Pieter,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic conversation, kindly note that the funds for the Casualty benefit have been loaded successfully onto your Onecard, there could be a possible delay in the network which resulted in you not receiving the SMS informing you of the funds that were loaded.
Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients. We do have your fur-babies best interests at heart, and we will assist with all we can in line with our terms and conditions.
Should you experience any issues with uploading the invoice via the Oneplan App, we have various alternative platforms that one can use to upload the invoices. Invoices can be sent to us via Whatsapp on *** / App Chat or an email can be sent to ***.
We have since proceeded to send an email to your listed email address.
Once again, we apologize for the inconvenience caused and hope to have restored the experience.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic conversation, kindly note that the funds for the Casualty benefit have been loaded successfully onto your Onecard, there could be a possible delay in the network which resulted in you not receiving the SMS informing you of the funds that were loaded.
Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients. We do have your fur-babies best interests at heart, and we will assist with all we can in line with our terms and conditions.
Should you experience any issues with uploading the invoice via the Oneplan App, we have various alternative platforms that one can use to upload the invoices. Invoices can be sent to us via Whatsapp on *** / App Chat or an email can be sent to ***.
We have since proceeded to send an email to your listed email address.
Once again, we apologize for the inconvenience caused and hope to have restored the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply10 Oct 2022, 13:25
Official
Good day Pieter,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic conversation, kindly note that the funds for the Casualty benefit have been loaded successfully onto your Onecard, there could be a possible delay in the network which resulted in you not receiving the SMS informing you of the funds that were loaded.
Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients. We do have your fur-babies best interests at heart, and we will assist with all we can in line with our terms and conditions.
Should you experience any issues with uploading the invoice via the Oneplan App, we have various alternative platforms that one can use to upload the invoices. Invoices can be sent to us via Whatsapp on *** / App Chat or an email can be sent to ***.
We have since proceeded to send an email to your listed email address.
Once again, we apologize for the inconvenience caused and hope to have restored the experience.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic conversation, kindly note that the funds for the Casualty benefit have been loaded successfully onto your Onecard, there could be a possible delay in the network which resulted in you not receiving the SMS informing you of the funds that were loaded.
Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients. We do have your fur-babies best interests at heart, and we will assist with all we can in line with our terms and conditions.
Should you experience any issues with uploading the invoice via the Oneplan App, we have various alternative platforms that one can use to upload the invoices. Invoices can be sent to us via Whatsapp on *** / App Chat or an email can be sent to ***.
We have since proceeded to send an email to your listed email address.
Once again, we apologize for the inconvenience caused and hope to have restored the experience.
Kind Regards,
Oneplan