1 reviews | Active since Aug 2024
Worst pet insurance, stay away
This is my second review of this company but it seems I will never get rid of them.
After canceling my pet insurance they informed me that there is a 30 day cancelation period but they forgot to inform me that if it is after the first it would then be the 30 days of the next month.
Just to explain how ridiculous this company is, I canceled my policy on the 5th of August 2024 and me thinking it would be canceled on the 5th of September 2024, I got new pet insurance. When they deducted for another month on the 1st of September 2024 I was shocked and called them. They informed me it wasn't a full month so they made it to be canceled on the 1st of October 2024. The worst part is on the cancelation email and sms they said nothing about this. Over the phone they said nothing about this. They just deduct and say sorry but it wasn't a full month. I've never seen a company *****ing people's money in broad daylight like this company. They said they will not deduct money again but let's wait and see. You will never know with this company.
The most aggravating part is Oneplan will reply on this review with a load of jibber jabber explaining why they were entitled to that money eventhough they were not.
This is not the best pet insurance. It's just another company talking money for the least amount of service they can offer you. Disgusting!
Thank you for taking our call earlier and allowing us the opportunity to discuss the matter further.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic discussion, thank you for allowing us to investigate the matter. We will revert to you with the relevant feedback.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us the opportunity to discuss the matter further.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic discussion, thank you for allowing us to investigate the matter. We will revert to you with the relevant feedback.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan