TE
Tasmin E
1 reviews | Active since Nov 2018
11 May 2021, 09:34
WORST PET INSURANCE I HAVE EVER HAD!!!!
Worst Pet insurance I have ever had. My fur doggie was admitted to hospital as she has been getting attacks and got so bad she could not breath. She has been vomiting weekly. She had to undergo tests in hospital to see what is causing it. I have a hospital plan with One Plan. Over R6000 later and in today's circumstances, earning very little income, I pay my pet insurance monthly. Coming to claim, they all sorts of excuses why they would not pay the claim back. DO NOT CHOOSE ONE PLAN FOR YOUR FUR BABIES. THEY ARE PATHETIC WHEN IT COMES TO CLAIMING !!!
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Replies (1)
Oneplan Insurance's replyOfficial
11 May 2021, 17:19Hi Tasmin,
Thank you for taking the time to bring this to our attention.
We do sincerely apologize for any inconvenience which has been caused. We do have your fur-baby's best interest at heart and wish that she is having a speedy recovery.
Kindly note terms and conditions of the policy have to be adhered to and app**** fairly for all clients, please note that this is by no means a ploy to refuse payment of the claim.
For a claim to be considered under Hospital Cover, the invoice must reflect details of a procedure and/or inpatient treatment administered for the diagnosed condition, and where a charge for an overnight admission is reflected, it will be wholly considered. If the invoice does not reflect an overnight admission or procedure, it will be covered under Veterinarian Visits.
Upon investigation we discovered your fur-baby is on the Hospital Plan. The services rendered on the invoice were only diagnostic tests and will fall under the vet visit cover limit which would have been covered on our comprehensive Classic and Super plan up to their respective cover limits as this is in line with our policy terms and conditions.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
Thank you for taking the time to bring this to our attention.
We do sincerely apologize for any inconvenience which has been caused. We do have your fur-baby's best interest at heart and wish that she is having a speedy recovery.
Kindly note terms and conditions of the policy have to be adhered to and app**** fairly for all clients, please note that this is by no means a ploy to refuse payment of the claim.
For a claim to be considered under Hospital Cover, the invoice must reflect details of a procedure and/or inpatient treatment administered for the diagnosed condition, and where a charge for an overnight admission is reflected, it will be wholly considered. If the invoice does not reflect an overnight admission or procedure, it will be covered under Veterinarian Visits.
Upon investigation we discovered your fur-baby is on the Hospital Plan. The services rendered on the invoice were only diagnostic tests and will fall under the vet visit cover limit which would have been covered on our comprehensive Classic and Super plan up to their respective cover limits as this is in line with our policy terms and conditions.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
We once again apologize for any inconvenience which has been caused.
Kind Regards,
Oneplan
Kind Regards,
Oneplan
Oneplan Insurance's reply11 May 2021, 17:19
Official
Hi Tasmin,
Thank you for taking the time to bring this to our attention.
We do sincerely apologize for any inconvenience which has been caused. We do have your fur-baby's best interest at heart and wish that she is having a speedy recovery.
Kindly note terms and conditions of the policy have to be adhered to and app**** fairly for all clients, please note that this is by no means a ploy to refuse payment of the claim.
For a claim to be considered under Hospital Cover, the invoice must reflect details of a procedure and/or inpatient treatment administered for the diagnosed condition, and where a charge for an overnight admission is reflected, it will be wholly considered. If the invoice does not reflect an overnight admission or procedure, it will be covered under Veterinarian Visits.
Upon investigation we discovered your fur-baby is on the Hospital Plan. The services rendered on the invoice were only diagnostic tests and will fall under the vet visit cover limit which would have been covered on our comprehensive Classic and Super plan up to their respective cover limits as this is in line with our policy terms and conditions.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
Thank you for taking the time to bring this to our attention.
We do sincerely apologize for any inconvenience which has been caused. We do have your fur-baby's best interest at heart and wish that she is having a speedy recovery.
Kindly note terms and conditions of the policy have to be adhered to and app**** fairly for all clients, please note that this is by no means a ploy to refuse payment of the claim.
For a claim to be considered under Hospital Cover, the invoice must reflect details of a procedure and/or inpatient treatment administered for the diagnosed condition, and where a charge for an overnight admission is reflected, it will be wholly considered. If the invoice does not reflect an overnight admission or procedure, it will be covered under Veterinarian Visits.
Upon investigation we discovered your fur-baby is on the Hospital Plan. The services rendered on the invoice were only diagnostic tests and will fall under the vet visit cover limit which would have been covered on our comprehensive Classic and Super plan up to their respective cover limits as this is in line with our policy terms and conditions.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
We once again apologize for any inconvenience which has been caused.
Kind Regards,
Oneplan
Kind Regards,
Oneplan