YS
Yolandi S
1 reviews | Active since Mar 2022
18 May 2023, 21:10
Worst Pet Insurance Company
Worst Pet Insurance Company!..They just take your money and then when you want to claim ask you the money for it back....you Basically just keep on paying them!!!!!!
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Replies (1)
Oneplan Insurance's replyOfficial
19 May 2023, 15:57Good day Yolandi,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic conversation, kindly note that we will require a detailed invoice for claims to be processed accordingly. The statement will need to include the details of the Vet, the Vat registration number, it must include the pet's name, the services rendered, and the amount.
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic conversation, kindly note that we will require a detailed invoice for claims to be processed accordingly. The statement will need to include the details of the Vet, the Vat registration number, it must include the pet's name, the services rendered, and the amount.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The reason for this is for auditing purposes on our side and to prevent *****. Please note that this is by no means a ploy to refuse payment of the claim, as we do have your fur-babies best interests at heart, and we will assist with all we can in line with our terms and conditions.
We have since proceeded to send an email to your listed email address, and we will revert to you with the relevant feedback.
Once again, we apologize for any inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Once again, we apologize for any inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Oneplan Insurance's reply19 May 2023, 15:57
Official
Good day Yolandi,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic conversation, kindly note that we will require a detailed invoice for claims to be processed accordingly. The statement will need to include the details of the Vet, the Vat registration number, it must include the pet's name, the services rendered, and the amount.
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic conversation, kindly note that we will require a detailed invoice for claims to be processed accordingly. The statement will need to include the details of the Vet, the Vat registration number, it must include the pet's name, the services rendered, and the amount.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The reason for this is for auditing purposes on our side and to prevent *****. Please note that this is by no means a ploy to refuse payment of the claim, as we do have your fur-babies best interests at heart, and we will assist with all we can in line with our terms and conditions.
We have since proceeded to send an email to your listed email address, and we will revert to you with the relevant feedback.
Once again, we apologize for any inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Once again, we apologize for any inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan