1 reviews | Active since Dec 2021
Worst Pet Insurance Company
I encourage clients to know to read their 1 star reviews first before signing up to get a true reflection of this company, then terms and conditions and exclusions when taking out One Plan Pet Insurance. I was caught off guard and shocked by their complete and utter lack of actual assistance they offer.
Some of the exclusions include a waiting period of a year before your pup can even qualify for the hospital potion of your policy, so if you have an emergency operation needed for the quality of the puppies life, do not count on the company to assist.
Second they have a list of exclusions that you may want to make your self aware of before signing up. It comes down to any and all hereditary issues they can deem in that list.
Lastly they are the most friendly employees when signing up, they have them extremely well trained, but when having to deal with the customer service, you find the opposite.
From personal experience i have cancelled my plan after a year as i paid out all my vet bills from my own pocket. I do not see the benefit in having this insurance as they have so many clauses that it will make it impossible for you to get something out of them. They are in it for the money and do not expect them to have compassion if it goes against their terms.
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning the circumstances under which your Hellopeter posting has reached us. Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated.
We have acknowledged your complaint and appreciate the opportunity to address your concerns and clarify the points you have raised.
Kindly note that as per our terms and conditions, a policy schedule is provided to the client upon registration of the policy. It is vital to read the document to fami****ise yourself with your selected plan's information and understand its limitations. Furthermore, the document includes all terms and conditions which are applicable before and during your experience with us.
As per the policy schedule, under Section 4. Oneplan Pet Hospital Admission Cover, it states the following; The conditions listed below will specifically be excluded from cover for all insured cats and dogs for a period of twelve (12) months from date of inception (pay attention to these!):
- Cancer
- Arthritis
- Heart disease
- Tumours/masses/growths
- IMHA (Immune-Mediated Haemolytic Anaemia), Tuberculosis (TB)
- Diabetes
- Con*******, hereditary and pre-existing conditions.
Claims are reviewed subject to the stated terms and conditions as per the policy schedule and information provided by the treating vet in the claims forms and invoices.
Furthermore, in the policy schedule, under Section 7. General Exclusions - The Stuff We Don't Cover, a list of conditions is included and mentions that Oneplan will not be liable for expenses, hospitalisation , injury, sickness or disease directly or indirectly caused by or related to these stated conditions.
Once again, we apologize for any inconvenience caused through your experience and are saddened that you have opted to cancel your policy with us.
Kind Regards,
Oneplan.
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning the circumstances under which your Hellopeter posting has reached us. Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated.
We have acknowledged your complaint and appreciate the opportunity to address your concerns and clarify the points you have raised.
Kindly note that as per our terms and conditions, a policy schedule is provided to the client upon registration of the policy. It is vital to read the document to fami****ise yourself with your selected plan's information and understand its limitations. Furthermore, the document includes all terms and conditions which are applicable before and during your experience with us.
As per the policy schedule, under Section 4. Oneplan Pet Hospital Admission Cover, it states the following; The conditions listed below will specifically be excluded from cover for all insured cats and dogs for a period of twelve (12) months from date of inception (pay attention to these!):
- Cancer
- Arthritis
- Heart disease
- Tumours/masses/growths
- IMHA (Immune-Mediated Haemolytic Anaemia), Tuberculosis (TB)
- Diabetes
- Con*******, hereditary and pre-existing conditions.
Claims are reviewed subject to the stated terms and conditions as per the policy schedule and information provided by the treating vet in the claims forms and invoices.
Furthermore, in the policy schedule, under Section 7. General Exclusions - The Stuff We Don't Cover, a list of conditions is included and mentions that Oneplan will not be liable for expenses, hospitalisation , injury, sickness or disease directly or indirectly caused by or related to these stated conditions.
Once again, we apologize for any inconvenience caused through your experience and are saddened that you have opted to cancel your policy with us.
Kind Regards,
Oneplan.