GB
Gideon B
1 reviews | Active since Oct 2013
04 Oct 2022, 08:58
Worst medical insurance ever! Playing with your families lives.
Cause of people not doing their work my child's life is nou in danger. I paid my premium via EFT. did 2 immediate payments from same account, same day. They only allocated the one payment and suspended my account. For R300 they are putting my child's life in danger!!! Pathetic!!! My child is waiting in emergency but won’t be seen cause OnePlan is up to s@&£!!
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Replies (3)0
Replies (3)
Oneplan Insurance's replyOfficial
04 Oct 2022, 10:11Good day Gideon,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached.
As per our telephonic conversation, kindly note that the records on our system reflect the payment date on the policy is the first of every month. The first EFT payment was made on the 02nd of October 2022 being a Sunday, due to the premium payment being short paid, a second EFT payment was made on the same day with the shortfall of the difference in the monthly premium.
Please note that all EFT payments take up to 48 working hours to reflect on the system as this is the standard process and during this time the policy automatically suspends as the system recognizes that no premium payment has been received as yet.
We have acknowledged your complaint and received your proof of payment; we have escalated the matter to the relevant department. This matter is being dealt as a priority and we will be in contact with your wife as per your request.
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached.
As per our telephonic conversation, kindly note that the records on our system reflect the payment date on the policy is the first of every month. The first EFT payment was made on the 02nd of October 2022 being a Sunday, due to the premium payment being short paid, a second EFT payment was made on the same day with the shortfall of the difference in the monthly premium.
Please note that all EFT payments take up to 48 working hours to reflect on the system as this is the standard process and during this time the policy automatically suspends as the system recognizes that no premium payment has been received as yet.
We have acknowledged your complaint and received your proof of payment; we have escalated the matter to the relevant department. This matter is being dealt as a priority and we will be in contact with your wife as per your request.
We do have your daughter's best interest at heart, and we hope to restore the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply04 Oct 2022, 10:11
Official
Good day Gideon,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached.
As per our telephonic conversation, kindly note that the records on our system reflect the payment date on the policy is the first of every month. The first EFT payment was made on the 02nd of October 2022 being a Sunday, due to the premium payment being short paid, a second EFT payment was made on the same day with the shortfall of the difference in the monthly premium.
Please note that all EFT payments take up to 48 working hours to reflect on the system as this is the standard process and during this time the policy automatically suspends as the system recognizes that no premium payment has been received as yet.
We have acknowledged your complaint and received your proof of payment; we have escalated the matter to the relevant department. This matter is being dealt as a priority and we will be in contact with your wife as per your request.
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached.
As per our telephonic conversation, kindly note that the records on our system reflect the payment date on the policy is the first of every month. The first EFT payment was made on the 02nd of October 2022 being a Sunday, due to the premium payment being short paid, a second EFT payment was made on the same day with the shortfall of the difference in the monthly premium.
Please note that all EFT payments take up to 48 working hours to reflect on the system as this is the standard process and during this time the policy automatically suspends as the system recognizes that no premium payment has been received as yet.
We have acknowledged your complaint and received your proof of payment; we have escalated the matter to the relevant department. This matter is being dealt as a priority and we will be in contact with your wife as per your request.
We do have your daughter's best interest at heart, and we hope to restore the experience.
Kind Regards,
Oneplan
GB
Gideon B's updateReviewer Update
04 Oct 2022, 10:17IMMEDIATE PAYMENTS WITH PROOF SENT TO YOU. No reason to suspend my account. You have all the proof from the bank that full payment was paid, via immediate payment, into your account. If YOUR bank is only clearing my money after 1,2,3-10 day it is not my problem. You have the proof, the money is out of my account, you have been paid. Do not make your problem mine and risk my babies life.
GB
Gideon B's update04 Oct 2022, 10:17
Reviewer Update
IMMEDIATE PAYMENTS WITH PROOF SENT TO YOU. No reason to suspend my account. You have all the proof from the bank that full payment was paid, via immediate payment, into your account. If YOUR bank is only clearing my money after 1,2,3-10 day it is not my problem. You have the proof, the money is out of my account, you have been paid. Do not make your problem mine and risk my babies life.
Oneplan Insurance's replyOfficial
04 Oct 2022, 16:01Good day Gideon,
Kindly note that even though an immediate payment was made, it still takes up to 48 hours for the funds to reflect as the payments are being paid into a business account.
Due to auditing purposes and to prevent *****, the system automatically activates the policy once the payment has been allocated to the policy. Unfortunately, we are unable to allocate a payment based on the proof that was provided as the funds are automatically allocated once it reflects in the business account.
We have since been in contact with your wife and authorization has been provided.
Our love and well wishes are with your daughter.
Kind Regards,
Oneplan
Kindly note that even though an immediate payment was made, it still takes up to 48 hours for the funds to reflect as the payments are being paid into a business account.
Due to auditing purposes and to prevent *****, the system automatically activates the policy once the payment has been allocated to the policy. Unfortunately, we are unable to allocate a payment based on the proof that was provided as the funds are automatically allocated once it reflects in the business account.
We have since been in contact with your wife and authorization has been provided.
Our love and well wishes are with your daughter.
Kind Regards,
Oneplan
Oneplan Insurance's reply04 Oct 2022, 16:01
Official
Good day Gideon,
Kindly note that even though an immediate payment was made, it still takes up to 48 hours for the funds to reflect as the payments are being paid into a business account.
Due to auditing purposes and to prevent *****, the system automatically activates the policy once the payment has been allocated to the policy. Unfortunately, we are unable to allocate a payment based on the proof that was provided as the funds are automatically allocated once it reflects in the business account.
We have since been in contact with your wife and authorization has been provided.
Our love and well wishes are with your daughter.
Kind Regards,
Oneplan
Kindly note that even though an immediate payment was made, it still takes up to 48 hours for the funds to reflect as the payments are being paid into a business account.
Due to auditing purposes and to prevent *****, the system automatically activates the policy once the payment has been allocated to the policy. Unfortunately, we are unable to allocate a payment based on the proof that was provided as the funds are automatically allocated once it reflects in the business account.
We have since been in contact with your wife and authorization has been provided.
Our love and well wishes are with your daughter.
Kind Regards,
Oneplan