1 reviews | Active since Jul 2015
Worst medical insurance company
submitted my first claim while at a doctors room and embarrassingly waited at the dr's room for 45 minutes and still no money was transferred, so i had to borrow money paid the dr. the money was then transferred hours later.<br> i submitted the supporting documents which you guys require in order for you not to force debit my account to recoup the funds transferred.<br> Lets just say i have been to the Dr on the 2nd July 15 and the claim has still not been sorted out.<br> <br> i subsequently emailed a cancellation letter 5 times in the past 3 days which none of your agents can confirm receipt of.<br> <br> This is horrific service from you people. Please ensure my policy is cancelled and NO FURTHER transactions are deducted from my bank account.
Thank you for bringing the above to our attention.
As per telephonic discussion, we have tried contacting the service provider however we still have not received the detailed account statement for the claim in question.
With regards to the cancellation, please note that as per telephonic discussion with an agent on the 07/07/2015, it was mentioned that your cancellation request has been received and an agent will be in contact with you.
Once the account statement is sent to us, we will be able to assist in assessing the claim. Please also note that we do not accept medical certificates as we require proof of payment that consists of: Service date, patients name, amount paid and a doctors stamp on the front of the invoice.
Trust that you will find the above in order.
Kind Regards,
Shanice Maistry
Customer Care Department
Thank you for bringing the above to our attention.
As per telephonic discussion, we have tried contacting the service provider however we still have not received the detailed account statement for the claim in question.
With regards to the cancellation, please note that as per telephonic discussion with an agent on the 07/07/2015, it was mentioned that your cancellation request has been received and an agent will be in contact with you.
Once the account statement is sent to us, we will be able to assist in assessing the claim. Please also note that we do not accept medical certificates as we require proof of payment that consists of: Service date, patients name, amount paid and a doctors stamp on the front of the invoice.
Trust that you will find the above in order.
Kind Regards,
Shanice Maistry
Customer Care Department