mF
matthew F
1 reviews | Active since Dec 2021
13 Dec 2021, 09:50
Worst insurrance
This is the worst pet insurance i have dealt with. They make promises and do not follow on them. Charged me for a quote i did on a pet and deducted double the premium without my permission. Then they prosed to pay the money back with 2-7 days its now 10 days without any payment.
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Oneplan Insurance's replyOfficial
13 Dec 2021, 11:21Good day Matthew,
Thank you for taking the time to bring this to our attention.
We like to apologize profusely for any inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused as we do have your best interest at heart, and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We like to apologize profusely for any inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused as we do have your best interest at heart, and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Oneplan Insurance's reply13 Dec 2021, 11:21
Official
Good day Matthew,
Thank you for taking the time to bring this to our attention.
We like to apologize profusely for any inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused as we do have your best interest at heart, and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We like to apologize profusely for any inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for the inconvenience caused as we do have your best interest at heart, and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan