DJ
Dawie J
1 reviews | Active since Aug 2016
09 Jul 2024, 11:04
worst insurance out there
I submit a claim, and gets a standard answer. " duplicate claim. I query it, send paperwork in, they respond that they have received it, and will process it nothingbhappens.... I follow up with email... nothing happens I follow up again..... nothing happens ... I go to the whatsapp line... they ask questions... promise to do something... nothing happens
They must be the works insurance out there . shopping now for another one to cancel
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Replies (1)
Oneplan Insurance's replyOfficial
09 Jul 2024, 13:23Dear Dawie,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department, one of our consultants will reach out to you.
Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department, one of our consultants will reach out to you.
Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Oneplan
Oneplan Insurance's reply09 Jul 2024, 13:23
Official
Dear Dawie,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department, one of our consultants will reach out to you.
Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department, one of our consultants will reach out to you.
Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Oneplan